Night Auditor / Front Office Agent
Company: Sheraton Milwaukee Brookfield
Posted on: June 25, 2022
Purpose for the Position:The Night Auditor / Front Office Agent
will close the day, ensure all revenues, receipts, and ledgers are
balanced , check in and out guests to the hotel, ensure proper room
and miscellaneous postings, secure credit, answer questions, answer
telephones, provide maximum levels of guest service and support the
hotel's rooms division in anyway required to ensure complete guest
Benefits/Perks of Working With Us:
Upon joining Real Hospitality Group, associates are offered
competitive compensation, career growth opportunities, flexible
access to wages, holiday, sick and vacation pay, health, dental and
vision insurance, employer paid life, accidental death, and
dismemberment insurance, an employee assistance program, a 401k,
and many associate discount options.
The Night Auditor / Front Office Agent Essential
-Greet, register, and assign rooms to guests of the hotel.
-Verify customers' credit, and establish how the customer will pay
for the accommodation upon check-in.
-Keep records of room availability and guests' accounts using
computerized property management system.
-Perform simple bookkeeping activities, such as balancing receipts
and revenues for the day, and perform income audit on all revenues
posted (i.e., calculating restaurant checks and telephone charges
to ensure proper revenues have been posted) prior to closing the
-Review accounts and charges with guests during the checkout
-Transmit and receive messages using telephones or telephone
-Contact overnight housekeeping or maintenance staff when guests
-Make and confirm reservations.
-Answer inquiries pertaining to hotel services, registration of
guests, and shopping, dining, entertainment, and travel
-Record guest comments or complaints, referring customers to
managers as necessary.
-Answer all incoming phones in three rings or less.
-Complete "bucket checks" to ensure all accounts are current and
comply with standards established by the hotel's Controller and
Front Office Manager.
-Compute bills, collect payments, and make change for guests.
-Issue room keys and escort instructions to bellmen.
-Post charges, such those for rooms, food, liquor, or telephone
calls, to ledgers manually, or by using computers.
-Contact housekeeping or maintenance staff when guests report
-Advise housekeeping staff when rooms have been vacated and are
ready for cleaning.
Keywords: Sheraton Milwaukee Brookfield, Milwaukee , Night Auditor / Front Office Agent, Administration, Clerical , Brookfield, Wisconsin
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