Processor Supervisor

Company: Hoffenmer Inc.
Location: Hoffman Estates
Posted on: April 3, 2026

Job Description:

Job Description Job Description Hoffenmer Inc. – Hoffman Estates, IL Pay: $26.00 per hour Job Type: Full-time | In Person About Hoffenmer Inc. Hoffenmer Inc. is a national U.S. DOT compliance agency known for its innovative and fast-paced environment. We are a people-focused company that invests in employee growth and development while continuing to expand nationwide. Hoffenmer Inc. is seeking a Customer Service Processing Supervisor to join our growing team. Due to rapid expansion, this role will work alongside an existing supervisor to help lead our processing department. This is a hands-on leadership role ideal for someone who thrives in a fast-paced environment, enjoys developing teams, and is passionate about delivering excellent customer service. Responsibilities - Supervise daily operations and workflow within the processing department - Lead, train, coach, and motivate a team of processing agents - Review and process detailed client information with accuracy - Respond to customer inquiries and resolve escalated issues or complaints - Provide clear information about company services to clients - Maintain accurate records of customer interactions and team activity - Troubleshoot service issues and implement solutions - Collaborate with other departments to improve processes and efficiency - Enforce company policies and performance standards - Assist in recruiting, interviewing, and onboarding new team members - Perform other duties as assigned Requirements - High school diploma or equivalent required - 3 years of customer service experience - Previous supervisory or team leadership experience required - Strong computer skills, including Microsoft Office (Excel, Word, Outlook) - Excellent communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Strong problem-solving and organizational skills - Professional attitude with flexibility and a team-first mindset Preferred Qualifications - Experience in a high-volume customer service or processing environment - Proven ability to manage team performance and meet deadlines - Strong attention to detail and accuracy Pay & Benefits - $26 per hour - Paid lunch break complimentary lunches - Modern, state-of-the-art office environment - Relaxing break room with movie-theater setup - Health benefits (Medical, Dental, Vision) after 90 days - PTO, vacation, sick time, and 8 paid holidays - Retirement Plan (Simple IRA) available after 90 days - Company outings and activities

Keywords: Hoffenmer Inc., Milwaukee , Processor Supervisor, Customer Service & Call Center , Hoffman Estates, Wisconsin