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Support Engineer 1

Company: Kforce Technology Staffing
Location: Milwaukee
Posted on: March 27, 2020

Job Description:

RESPONSIBILITIES Kforce has a client that is seeking a Support Engineer 1 in Milwaukee, WI. Summary With limited direction, this position works with Oracle packages, procedures and data objects to identify and correct data issues and system defects. In addition, this position involves writing complex SQL queries, scripts and stored procedures to support custom reporting requests, data integrity issues and process automation for large Oracle database applications. This role is also responsible for monitoring core process jobs and responding to issues outside normally scheduled business hours on a scheduled rotation. What you'll be doing Responds to technical issues to provide support for escalated non-repetitive data issues Analyzes, identifies and resolves data issues by creating complex scripts to resolve data conditions and anomalies in an efficient and effective manner that is in accordance with established Service Level Agreements (SLA's) Monitors job results, diagnoses problems and provides fixes This includes monitoring outside of normally scheduled hours on a rotational basis Maintains and performs operational back office processes that includes but is not limited to executing batch jobs and reports Identify and analyze trends in data using knowledge of data architecture and process flows Interacts and communicates professionally in verbal and written form with internal and external clients, vendors and third-party administrators This includes, but is not limited to, creating meeting agendas, hostingfacilitating meetings, managing the flow of information between groups or departments to ensure issues are resolved effectively, collaborating and coordinating with other IT groups and business units to support efforts to maintain data integrity, and educates clients and vendors on issues to facilitate communications REQUIREMENTS Bachelor's degree in Information Technology, Business Administration or a closely related field or equivalent combination of education and experience Minimum of four years experience in troubleshooting and performing advanced problem solving in a client facing environment Expert with SQL languagescripting including linking multiple tables, grouping, unions, loops, etc. Ability to work with packages and stored procedures using PLSQL andor T-SQL. Specifically, experience with querying large datasets and using stored procedures Knowledge and skills with basic programming and system analysis procedures An understanding of development methodologies, design, coding and implementation best practices Expert level problem solving and troubleshooting skills are essential Ability to identify trends in data or process issues, analyze data, and recommend toolssolutions Strong organizational skills and the ability to prioritize workload in an interrupt driven environment Ability to work independently with limited supervision is also required Exemplary listening, communication and interpersonal skills Exemplary writing and editing skills are necessary to transfer information to individuals A strong customer service orientation A demonstrated ability to adapt to the changing demands of business Drives for results and displays a sense of urgency Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology Staffing, Milwaukee , Support Engineer 1, Engineering , Milwaukee, Wisconsin

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