Cable Technician
Company: SPECTRUM
Location: Milwaukee
Posted on: August 7, 2022
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Job Description:
Under limited supervision, verify that the premise wiring &
services meet all company installation & service specifications for
residential & SMB customers. Perform basic to complex installation,
troubleshooting & repair of video, internet, telephone services
from tap to CPE or other demark locations for residential & SMB
customers. Perform quality control inspections by reviewing work
completed by contract & in-house technicians. Test & repair network
hardware for residential & commercial services. Provide exceptional
service to customers as well as their technical representatives,
ensuring that Charter services interface as expected with business
systems.
MAJOR DUTIES & RESPONSIBILITIES
Perform quality control inspections & repair residential & complex
residential & commercial customer premise HFC network workmanship
of in-house & service partner workforces to ensure compliance with
quality & safety guidelines (includes compliance with requirements
outlined in applicable regulations such as OSHA & FCC & following
procedures as outlined in the CPNIQ, TQA, NEC, NESC, other
Installation, Technical Operations, Safety Manuals & Employee
Handbook).
Perform basic to complex installation of & troubleshoot/repair coax
based phone, internet or video services in a residential &
commercial environment from the tap to the connection of the CPE;
including but not limited to, all necessary wiring of both interior
& exterior associated equipment in the forward & return signal path
of the CPN.
Configure, install & maintain Network Wi-Fi products to routers,
gateway servers, Ethernet switches & wireless access points & other
components within HFC.
Interact with business customers & representatives, demonstrating
an understanding of & regard for the unique priorities of business
clients. Work with customer technical support personnel to diagnose
& correct service related issues.
Respond to equipment failures, troubleshoot & repair equipment
while providing the customer with productive communications
regarding repair process.
Assist supervisor in following up on unacceptable workmanship to
ensure work is completed to
satisfactory levels.
Recognize & escalate to a supervisor persistent service problems or
other observed factors that could impact the ongoing relationship
between Charter & a business customer.
Follow security procedures to prevent any unauthorized
services.
Utilize & demonstrate proficiency with tasks, tools, test equipment
& information that will enhance business results.
Enter inspection findings in established company database in
accordance with policy & procedures.
Maintain accurate records including time worked, daily logs, gas
sheets as required; properly record all required information on
data devices and/or work orders.
Operate communications device in accordance with company
policies.
Operate a company vehicle in a safe & responsible manner; Clean,
maintain, stock & secure assigned vehicle & equipment in accordance
with company policies.
For applicable systems: Perform repair & maintenance on voice
systems; Installing, uninstalling & reconnecting NEU devices &
backup powering; Initiating DHCP script.
Adhere to industry specific, local, state & federal regulations, as
applicable.
Know, understand & follow company policy.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities & Knowledge
Ability to adhere to local, federal regulations & company
policies
Advanced understanding of the TCP/IP stack & associated abstraction
layers
Advanced knowledge of network designs, network architectures &
network topologies
Ability to inspect & repair aerial & underground HFC drop
system
Ability to prioritize & organize effectively
Ability to positively influence others & facilitate change to
resolve quality issue
Ability to read, write, speak & understand English
Ability to carry, climb & operate extension ladder (approx. 32 ft
high & 90 pounds)
Ability to differentiate between different sizes & colors of
wires
Ability to make cable connections in tight spaces by bending,
reaching, twisting
Ability to use the following hand tools: electric drills, hammers,
wrenches, screwdrivers
Ability to walk over all types of terrain in all kinds of weather
while carrying tools & equipment, including gaffs, ladders & fully
loaded tool belts
Ability to drive Company vehicle in a safe & responsible manner
Ability to safely use weight-bearing equipment (such as gaffs,
safety harness & ladders) within the maximum weight limitations of
that equipment
Ability to perform job from high places (i.e. poles & roofs)
Ability to work while standing 50-70% of the time.
Ability to work with small components & wires to make cable
connections
Ability to travel (including during inclement weather) to & from
assigned territories & company facilities
Ability to work outside for extended periods in any season and/or
during inclement weather
Ability to complete documentation accurately
Experience working with complex structure cabling, including Cat
5/6 cabling
Experience in configuring & installing routers, Internet gateway
services, Layer2/3 Ethernet switches & wireless access points in
commercial environments
Certifications &/or Licenses
Valid driver's license with satisfactory driving record within
Company required standards
Industry & vendor specific certifications & training (NCTI, SCTE)
CCNA or other industry accredited certification
Education
High School Diploma or equivalent work experience
Related Work Experience
6 months+ Field Technician V or equivalent work experience
1+ years IP networking experience
Installation & repair of WAN/LAN & wireless router related
equipment experience
PREFERRED QUALIFICATIONS
Skills/Abilities & Knowledge
Ability to use personal computer & software applications
Knowledge of company products & services
Experience with consumer education of products & services
Experience & knowledge of POTs services, IP networking, PBX, point
of sale equipment
Knowledge of company products & services
Knowledge of basic mathematics & electronics
Knowledge of drop loss calculations
Knowledge of National Electric Code & National Electrical Safety
Code
WORKING CONDITIONS
Work indoors in confined space, poorly ventilated areas such as
attics, basements and/or crawlspaces
Exposure to dust, dirt, noise, insects, rodents, pets, & cleaning
solutions
Work outdoors in all kinds of weather & at all times of the day or
night
Work performed near power lines & electricity
Work performed at various heights above ground on telephone/power
poles
Work & travel in inclement weather
Work in commercial or factory type environments
Occasionally required to work overtime as the business needs
dictate
May be required to work an on-call rotation as the business needs
dictate
Ability to work weekends or a second shift as the business needs
dictate
EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the
laws & regulations set forth in the following EEO Is the Law
poster:
Charter is committed to diversity, & values the ways in which we
are different. TQA165 318277 318277BR
Keywords: SPECTRUM, Milwaukee , Cable Technician, Engineering , Milwaukee, Wisconsin
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