Remote Operations Engineer II
Company: ICS
Location: Hartland
Posted on: August 7, 2022
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Job Description:
Description:
ICS is seeking an individual who can function as a Remote
Operations Engineer II within our Team. About ICS ICS is a leading
provider of outsourced IT services, cybersecurity, communications,
and remote workforce solutions throughout the Northeastern U.S. As
a customer-focused company, ICS integrates the industry's best
technologies and practices for each customer's specific needs. We
also serve as an extension of our customers' IT departments,
enabling them to innovate and grow their business while helping
protect them from the risk of cybersecurity threats. Employing a
team of high-level engineers, we have built a loyal customer base
across the region. Headquartered in Endicott, New York, ICS employs
over 175 people throughout its six office locations. As the company
continues to expand its footprint, we are constantly looking for
talented individuals to support our growth.Why ICS? We're
passionate about creating a great place to work for our employees.
We strive to provide great opportunities to learn and grow as a
team. We are proud of the work we do and the clients we support.
ICS understands that everyone comes from different backgrounds with
different skillsets and is committed to the development and
advancement of all employees. We are a highly collaborative
organization, and there will be many opportunities to learn from
your colleagues and advance your career. ICS offers certification
programs to help grow your skills.Work life balance is important to
us. ICS is committed to working with each employee individually to
find a schedule that allows them to fulfill their responsibilities
both inside and outside of work. ICS offers flexible work hours, as
well as opportunities to work from home when necessary. If you
enjoy interacting with people, have a passion to make a difference
in our communities, and are up for a challenge, we offer the
opportunity for a great career within a casual business
environment. Job Description We are seeking an experienced and
motivated Remote Operations Engineer II with a focus on core
Microsoft products and platforms. Candidates must have in depth
experience in implementing, administering, and supporting
distributed systems for our growing company. The ideal candidate
will have 3-5 years of solid hands-on experience with Windows
Server (2012/2016/2019), MS Exchange (2010/2013/2016/2019) and
experience with virtualized environments.
Requirements:
The successful Remote Operations Engineer II candidate will:-- Work
tickets in order of priority and SLA from the Tier 2 ticket
Queue.-- Use your time as effectively as possible to assess, plan
and resolve Tier 2 issues. -- Communicate effectively with all
necessary team members to resolve issues in a timely manner. --
Resolve issues on site as needed or scheduled by the dispatcher.--
Work closely with your teammates and customers to relay critical
information to and from your technicians and customers. Follow all
Standard Operating Procedures for your position, function, and
ICS.-- Perform miscellaneous job-related duties as assigned by the
Technical Team Lead.-- Follow development plan as outlined by
leadership.-- Appropriately document/update all information for
changes in an infrastructure as you identify new changes.Desired
Skills & Experience -- Must have 3-5 years' experience in a similar
position. -- Recommended at least 1 Moderate Level certification.
(ex. MCSE, CCNA, Azure) -- Must demonstrate excellent customer
service skills.-- Strong telephone and verbal communication skills
are a must. -- Must thrive in a team environment and demonstrate
effective team interaction.-- Must demonstrate the ability to
effectively work independently.-- Must have strong organizational,
priority and time management skills with the ability to
multi-task.-- Must own reliable means of transportation.If you meet
the above qualifications and a desire to work with an industry
leader in IT Solutions and are the team player that we are looking
for, consider joining our team.PI187526431
Keywords: ICS, Milwaukee , Remote Operations Engineer II, Engineering , Hartland, Wisconsin
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