Field Service Technician-Network
Company: Telephone & Data Systems
Location: New Berlin
Posted on: January 27, 2023
As Field Service Technician-Network you will care for installs,
troubleshoots, repairs, and maintains telecommunications products
and equipment that TDS sells and leases (Key Systems, PBX, Centrex
Systems, and/or other business systems). This position performs
work associated with splicing and maintaining outside plant
facilities and equipment. This position installs, splices, repairs,
and maintains aerial, buried, and/or underground fiber optic and
copper cable. The FST-Network has knowledge of commonly used
concepts, practices, and procedures within the field of
telecommunications.The FST-Network has direct, face-to-face contact
with our customers and is expected to be proactive with the sales
of TDS services and products. Services include, but are not limited
to, Telephony, Video/CATV/DBS, Internet, and/or high speed
networks. This position exceeds customer expectations by performing
extraordinary customer service, identifying customer needs, and
providing them with communications solutions. This position also
understands how to use and demonstrate TDS products and seeks sales
opportunities while educating the customer. Products & services
include (but are not limited to): Local Service, Central Office
Services, Structured Cabling, MAC (Moves, Adds and Changes), Voice
Mail, Audio and/or Video Conferencing and Non-regulated CPE.The
FST-Network may be responsible for performing varied or additional
duties to meet demands of TDS which may include duties of other
Field Services Technician positions.This position is eligible for a
$2,000 sign-on bonus! (Payout terms apply)This position can be
hired at multiple levels dependent upon on the assessment of skills
and qualifications of the candidate. Unique job postings exist for
each of these levels. You may reference each job posting via the
Career Portal search function to review the required qualifications
unique to each level. Please submit an application at each level
you are interested in and qualified for:
- Field Service Technician, 2023-21348TDS Telecommunications LLC
(TDS Telecom/TDS) delivers high-speed internet, TV entertainment,
and phone services to nearly 1,000 rural, suburban, and
metropolitan communities across the U.S. With 1.2 million
connections, TDS is a rapidly growing technology company. Powered
by fiber-optics and new industry-leading technologies, TDS delivers
up to 1 Gigabit internet speeds and offers internet-protocol based
TV entertainment solutions along with traditional phone services.
TDS also offers businesses VoIP advanced communications solutions,
dedicated internet service, data networking, and hosted-managed
services. Visit tdstelecom.com.
- Installs, troubleshoots, tests, splices, repairs, and maintains
telephone equipment and general network equipment, customer premise
equipment, Video/CATV/DBS, fiber optic/copper facilities and/or
other TDS products & services for new and existing customers.
Installs, configures, maintains, and repairs Key Systems, PBX,
Centrex Systems, and other business systems such asfiber terminals,
ISPs, ISDN, DSL, T-1s, and/or DS3s (carriers, paging, and
wireless). Identifies location of defective cable using various
test equipment and repairs buried, aerial, underground and/or
customer cable. Locates cable and fiber in response to customer
requests and/or construction needs. Pole climbing and operating
construction equipment is required. Locates, identifies and marks
company underground and buried facilities to prevent facilities
from being damaged. Keeps orderly log ofall locate requests in our
exchange area. Performs cable fault acceptance tests on newly
- Provides troubleshooting support techniques and corrections.
Responds to trouble dispatches.
- Provides high level support for enhancing and maintaining
record systems (cross connects, line groups, network elements,
- Provides excellent customer service. Proactively educates and
sells TDS products and services to customers.
- Performs project management of the installation of systems and
performs related functions as requested by supervisor.Required
- Associate degree (or higher) with 2+ years basic technical
telecommunications experience -OR-4+ years technical experience
with telecommunications products and/or services -OR-current
military service, or prior military service with honorable
- 6+ months of basic fiber optic and/or copper cable splicing and
repair, installation and repair or switch training.
- Must follow the TDS attendance guidelines in order to meet
TDS's business needs including but not limited to our obligations
to our customers and to our customers' needs.
- Must have and maintain a valid driver's license. Commercial
Driver's License (CDL) may be required.Other Qualifications
- Upon hire, must successfully complete customer-specific
requirements, which may include a background check administered by
- Requires on-call/standby responsibilities. On-call requires
carrying a pager and/or cell phone, being available to report to
work (24 hours a day) and remain in a limited geographic area.
- Strong technical understanding of fiber and copper plant
installation and troubleshooting.
- Understanding of telecommunication products and services:
Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data
&Computers/Transmission Concepts, Fiber Optic Transmission,
Static Sensitive Equipment, Color Codes, Structured Wiring,
Video/CATV/DBS Installation, Inventory Systems, Cable Locating,
Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance,
Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR
Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying
Loops To Support Data, Voice, and/or Video.
- Practical knowledge/experience with computer applications
including (but not limited to): Databases, Trouble/Repair/Dispatch
Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS
Explorer, and CD-ROMs.
- Ability to work and make decisions independently with little or
- Demonstrated customer service and sales skills, as well as
effective communications skills (verbal and written) for
interaction with internal and external customers.
- Proven organizational skills and ability to multi-task.
- Physical requirements may vary based on company needs:
Operation of heavy construction machinery, such as bucket truck,
drop plow, and backhoe. Ability to dig, lift and climb.
- Requires being available for on-call/standby responsibilities
and may require occasional travel.
- Must be willing to work overtime as needed. May be required to
work various/swing shifts as business needs dictate.
- Must be able to operate vehicles with manual
transmissions.Physical Demands and Work EnvironmentWhile performing
the duties of this job, the associate is regularly required to sit,
stand, write and operate a computer keyboard, standard office
equipment and telephone. The associate regularly communicates with
customers. The associate is frequently required to move about and
reach for items. While performing the duties of this job, the
associate is regularly required to use hands to finger, handle, or
feel and talk or hear. The associate is frequently required to
stand; walk; and stoop, kneel, crouch orcrawl. The associate must
also be able to climb poles and ladders. The associate is
occasionally required to sit, reach with hands and arms, climb or
balance, and taste or smell. The associate must regularly lift
and/or move up to 50 pounds and occasionally lift and/or move more
than 100 pounds. Specific vision abilities required by this job
include close vision, distance vision, color vision, peripheral
vision, depth perception, and ability to adjust focus.While
performing the duties of this job, the associate is regularly
exposed to outside weather conditions and may have to work in
attics and crawl spaces, or high risk areas such as high voltage
electrical, trenches, and manholes. The associate is frequently
exposed to moving mechanical parts and heavy equipment; high,
precarious places; fumes or airborne particles; and vibration. The
associate is occasionally exposed to wet and/or humid conditions,
toxic or caustic chemicals, extreme cold, and extreme heat. The
noise level in the work environment is at times loud.BenefitsAs a
part of your total compensation, #TDS provides a comprehensive,
competitive benefit package. The benefit plans address both the
immediate and long term needs that you and your family may have.
For an overview of what we have to offer for full-time employees
including vacation, health benefits and retirement options please
click here.At TDS, we embrace Equal Employment Opportunity by
valuing our differences and consider all qualified applicants
without regard to age, race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, status
as a protected veteran or any other status protected by law. To
learn about our diversity & inclusion philosophy and culture, click
here!Requisition ID: 2023-21349 External Company URL:
www.tdsinc.com Sign-On Bonus: 2,000 (50% after 3 months, 50% after
Keywords: Telephone & Data Systems, Milwaukee , Field Service Technician-Network, Engineering , New Berlin, Wisconsin
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