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Senior Staff Service Engineer

Company: GE Healthcare
Location: Milwaukee
Posted on: March 20, 2023

Job Description:

Job Description Summary
Join a dynamic team that's transforming how Patient Monitoring at GE HealthCare is architected and delivered to our customers.
As a Senior Staff Service Engineer, you will be responsible for leading the development of advanced serviceability across the Monitoring Solutions business, including our new state-of-the-art solution that provides clinical intelligence at the point of need for caregivers. This position provides exposure to the complete product portfolio and requires communication with many cross-functional teams within GE Healthcare.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Respo nsibilities

  • Understanding both internal and external customer's serviceability needs by direct contact with both groups through usability, on-site visits, etc.

  • Driving system-level analysis of current product and system serviceability and negotiating changes within program priorities.

  • Driving commonality and platforming of serviceability functionality and implementations across MS products.

  • Performing reviews for serviceability through technical design reviews and prototype reviews.

  • Leading the planning, communication and execution of product introduction strategies that ensure global Service readiness by working with product development and service engineering teams.

  • Leading a team to define procedures for installation, corrective maintenance, preventive maintenance, and field modifications, while focusing on increasing efficiency of the procedures via automating or eliminating unnecessary steps.

  • Coordinating service validation and usability activities across MS products that require USA representation.

  • Analyzing pilot site and IB feedback and leading a team for corrective and preventative action processes, as required.

  • Deriving solutions that span the MS portfolio to solve common issues and pro-actively improve the customer experience.

  • Acts as a resource for colleagues with less experience. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.

  • Maintaining effective quality systems compliant with GE HealthCare Quality policies.

  • Developing continuous system-level and MS product level improvement activities by driving the implementation of process and product quality improvement initiatives.

    Bachelor's degree in Computer Science, Electrical Engineering, Biomedical Engineering, System Engineering or closely related discipline or an Associates degree and direct comparable product service experience.
    Minimum of 4 years of experience working on medical device programs.
    Understanding system design concepts and subsystem interactions and interfaces.
    Experience with networking (wired and wireless), computers and operating systems, including installation and repair.
    Effective oral and written communication skills.
    Desired Characteristics

    • Experience in service and repair of medical devices as a medical device manufacturer employee or as a hospital biomedical technician.

    • Experience in leading a global virtual team to agree on common goals and deliver timely results.

    • Master's degree in Computer Science, Electrical Engineering or other closely related fields.

    • Experience working with Linux OS, Windows OS, and VM environments.

    • Experience working on Patient Monitoring products.

    • Demonstrated problem solving ability and results orientation.

    • Demonstrated technical leadership capability working on a product development team.

    • Self-starter, energizing, results oriented and able to multi-task.

    • Strong desire to drive change and improvements in processes and designs. Excellent influencing, teamwork, coordination, and communication skills.

    • Ability to meet aggressive reliability, performance, cost, serviceability, and delivery targets.

      We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership -always with unyielding integrity.
      Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
      While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
      Additional Information
      GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer ( . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
      GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
      Relocation Assistance Provided: No

Keywords: GE Healthcare, Milwaukee , Senior Staff Service Engineer, Engineering , Milwaukee, Wisconsin

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