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Director, Network Services

Company: Clarios
Location: Milwaukee
Posted on: March 28, 2020

Job Description:

The Network Services platform is comprised of Network and Voice technologies that are delivered to Clarios? internal and external stakeholders. Network is the underlying data transport infrastructure and voice is the communication services which are available globally using managed services partners and Telecom providers. Data transport services include Internet, Virtual, Local and Wireless Networks delivered through circuits, routers, firewalls, switches and access points. Communications services include telephony and conferencing enabled through handsets, softphones, gateways and SIP circuits. What you will do Reporting to the Vice President of Global Infrastructure, the Director of Global Network Services is responsible for the success of the Network and Voice services platforms at Clarios. The role actively manages the delivery of reliable, efficient, cost-effective networks in Clarios? hosting environments, at manufacturing and distribution locations and in office environments across 19 countries. The Director leads a staff of Architecture, Engineering and Service Delivery personnel that support internal business customers in all regions of the world. In addition, this role leverages managed services partners to manage repetitive build and run operations on a global scale. How you will do it * Manage the Network and Voice platforms. Ensure services meet the needs of Clarios? internal and external stakeholders. Define service offerings, publish and evaluate to make sure that services meet cost, timeline and functional requirements. * Set direction for internal staff. Define priorities, track and measure progress. Mentor and coach personnel to achieve next-level success. Build staff engagement and conduct performance management. * Oversee Managed Services partners to ensure high performance delivery of services. Hold partners accountable to high standards of performance. * Accountable for resolution of network and voice incidents. Serve as a customer-facing point of contact for Incident and Problem Management escalation. Ensure rapid response and high-quality results from Managed Services Partner. Oversee major incidents, track ticket performance stats and hold MSP accountable for customer experience. Ensure quality problem management is applied using the 8D methodology. * Oversee executionof Network Services projects. Manage Network Services involvement in projects driven by the business. * Proactively engage with key Business and IT stakeholders to anticipate upcoming demand. Partner with Service Operations Managers, Business Leaders and other stakeholders. Collaborate with leadership to capture business initiatives and IT projects that will have an Infrastructure delivery component. * Translate Business Strategies into Infrastructure strategy. Work with Global Infrastructure Leadership to consolidate input into Infrastructure Service Strategies. * Define and execute initiatives to continuously improve Infrastructure Services. Take input from customer feedback and external vendor. Translate input into action that makes Infrastructure services quicker to deliver, less expensive and/or more effective. * Collaborate with customers, vendors, industry consultants and senior company leadership to identify opportunities for new Infrastructure technologies and services

Keywords: Clarios, Milwaukee , Director, Network Services, Executive , Milwaukee, Wisconsin

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