MilwaukeeRecruiter Since 2001
the smart solution for Milwaukee jobs

Manager, Account Management

Company: National General Insurance
Location: Milwaukee
Posted on: January 12, 2021

Job Description:

Primary Purpose:Oversees day to day functions of the Account Managers to ensure retention goals are met and customer service escalations are resolved.Essential Duties and Responsibilities:Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.* Oversee monthly renewal process and monitor proactive outreach strategy to exceed expected retention metrics* Train, mentor and support the development of Account Managers* Drive service excellence in support of sales, agents and employers. Proactively support, supervise and oversee team to ensure service levels are maintained with accuracy and high level of service quality* Provide escalation support for the Account Managers and Sales Team on issues of service and renewals in a timely manner, act as a liaison to the management of operational areas to ensure efficient, effective resolution and provide proactive consultation related to service opportunities* Translate strategies into clear, actionable objectives and drive implementation of initiatives* Monitor and track service volumes and retention progress and communicate key milestones to appropriate internal partners* Develop and maintain training materials, processes and workflows for all service and renewal activities* Coordinate regularly with Director of Account Management to discuss strategy, review service levels and retention efforts, and staffing* Educate new hires and ensures appropriate training is provided and mentors them in areas of developmental needMinimum Skills and Competencies:The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Bachelor's Degree or in-lieu of degree equivalent education, training and work-related experience* 5+ years of customer service experience* Experience in health care insurance and strong knowledge of terminology* Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)* Health and Life license or ability to acquire within 60 days of hireDesired Skills:* 2+ years of experience in Customer Service or related field* Must possess effective verbal and written communication skills* Demonstrates leadership skills in team environment, problem solving, decision making, and conflict resolution* Knowledge of Self-Funded or Group Health Insurance* Effective organization and time management skills with the ability to work under pressure and adhere to project deadlines* Account Management experience

Keywords: National General Insurance, Milwaukee , Manager, Account Management, Executive , Milwaukee, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Executive Jobs

Strategy& HIA Pharma & Life Sciences Enterprise Strategy - Manager
Description: br A career within Corporate and Business Strategy services, will provide you with the opportunity to help our clients solve their toughest problems and seize essential advantages by defining and evaluating (more...)
Company: PwC
Location: Chicago
Posted on: 01/19/2021

Workday Payroll Consultant - Manager
Description: A career in our Workday Human Capital practice, within Workday Consulting services, will provide you with the opportunity to help our clients leverage Workday technology as a tool to enhance and unify (more...)
Company: PwC
Location: Alsip
Posted on: 01/19/2021

Strategy& Financial Services Manager: Technology Strategy
Description: br A career within Technology Strategy services, will provide you with the opportunity to help organisations develop strategies that transform their technology capabilities and solve their most critical (more...)
Company: PwC
Location: Calumet City
Posted on: 01/19/2021

Retail Management - Chicago South and Surrounding Area
Description: Store Manager--- directly influences the performance of everyone who interacts with guests and supports a solution selling environment. The Store Leader is responsible for fostering a selling culture (more...)
Company: Gamestop, Inc.
Location: Matteson
Posted on: 01/19/2021

Oracle Payroll Cloud - Manager
Description: A career within PwC's Oracle Services Practice, will provide you with the opportunity to help organizations use enterprise technology to achieve their digital technology goals and capitalize on business (more...)
Company: PwC
Location: Chicago
Posted on: 01/19/2021

Product Manager
Description: Korpack, Inc. is looking for a detail oriented and experienced Equipment Product Manager to complement our sales team in New Business Development . We are a leading packaging equipment materials company (more...)
Company: Korpack
Location: Bloomingdale
Posted on: 01/19/2021

Oracle Finance Cloud Manager
Description: Job DescriptionA career in our Oracle Finance practice, within Oracle Consulting services, will provide you with the opportunity to help organisations use enterprise technology to achieve their digital (more...)
Company: PwC
Location: Chicago
Posted on: 01/19/2021

Chief Compliance Officer - Aon Investments
Description: Aon is looking for a Chief Compliance Officer, Aon Investments USA--As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions (more...)
Company: Aon
Location: Chicago
Posted on: 01/19/2021

Tax Manager
Description: The Tax Manager is responsible for assisting with the day to day activities including but not limited to, the preparation of Federal and State tax returns, local government filings and other tax related (more...)
Company: Monster
Location: Libertyville
Posted on: 01/19/2021

Digital Marketing Manager
Description: WHO WE ARE IMS represents leading brands at the point of purchase --- in store, online, and behind the scenes --- including digital and traditional signage, print and POP, branded merchandise, and more. (more...)
Company: IMS Integrated Merchandising Solutions
Location: Morton Grove
Posted on: 01/19/2021

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Milwaukee RSS job feeds