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Area General Manager

Company: CSM Corporation
Location: Milwaukee
Posted on: February 22, 2021

Job Description:

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following page: Residence Inn Milwaukee Downtown - CSM Lodging Services
Milwaukee, WI, USA
Description This position is responsible for the overall leadership functions for multiple properties. Uses leadership skills to drive revenue, maximize profit and ensure quality. Effectively manages salaried staff including general managers to ensure achievement of overall financial results, guest satisfaction and positive employee relations. Serves as primary point of contact for franchisees, owner, and general managers in assigned hotels. May be involved in overall brand conversion/renovation.

--- Accountable for maintaining high service and quality standards according to brands including Quality Assurance Inspections and Guest Satisfaction Surveys.
--- Ensures that hotels under their direction meet/exceed company and brand standards for guest satisfaction.
--- Encourages and collaborates with hotel teams to set an example of the expected level of guest service.
--- Ensures all guest inquiries, issues and concerns are handled in a timely and effective manner to ensure CSM's high standards of quality and service are maintained.
--- Provides guidance to all hotels in all areas of administration.
--- Actively participates in the hotel sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships.
--- Maintains a positive presence within the community by attending Chamber and CVB meetings and events, establishes relationships with other area hotels, schools and universities and other community organizations.
--- Responsible for maintaining accurate weekly, monthly and annual budgets, forecasts and business plans in collaboration with the hotel's sales team.
--- Works in conjunction with Revenue Managers and Sales Teams to implement sales strategies and a business mix that will help ensure hotels achieve maximum revenue potential.
--- Provides direction to operations teams to ensure the service and quality needs of negotiated accounts and groups are met consistently.
--- Oversees hotels' expenses according to budgeted/forecasted guidelines to maximize profitability. Responsible for monitoring payroll and ensuring effective labor management.
--- Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
--- Shares revenue forecasts with leadership teams to ensure departmental expenses are adjusted accordingly.
--- Reviews A/R and A/P with emphasis on following accounting procedures as outlined in CSM's Internal Accounting Audit.
--- Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
--- Responsible for supporting and encouraging ongoing training and development of hotel leaders and associates.
--- Ensures the new hire training process effectively prepares new employees for their positions.
--- Analyzes current training programs and adjusts as needed.
--- Implements new CSM and brand training initiatives in a timely manner.
--- Utilizes training resources effectively and ensures all training requirements are met.
--- Assists with interviewing, hiring, coaching and developing hotels' management teams.
--- Prepares and conducts annual performance reviews in a timely manner.
--- Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
--- Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
--- Effectively addresses areas for improvement determined by CSM's annual Associate Opinion Survey.
--- Ensures annual associate turnover falls within CSM's acceptable guidelines and reacts to any turnover concerns.
--- Responsible for effective self/workload management and adjusting work schedule as dictated by business needs.
--- Provides guidance and assistance to the hotel associates and leadership team to ensure their workloads are appropriate and managed effectively.
--- Demonstrates clear written and verbal skills.
--- Promotes a productive, professional and collaborative work environment.
--- Ensures that departmental/hotel meetings are happening regularly to foster proper communication and planning.
--- Assists in conducting routine inspections of the hotel operation/buildings to maintain standards of CSM, brand, local, state and federal regulations.
--- Ensures a clean and safe work environment.
--- Understands the importance of handling all guest and employee accidents/incidents in a timely and effective manner while following CSM policy.
--- Assists in promoting corporate safety programs and initiatives.

Competencies/Skills Required: 7-10+ years of progressive hotel management experience required. A minimum of 5 years' experience as a Hotel General Manager is required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment.

Education: High school diploma or GED required. College degree or equivalent experience required.

Keywords: CSM Corporation, Milwaukee , Area General Manager, Executive , Milwaukee, Wisconsin

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