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Patient Access Manager

Company: Ascension Wisconsin Hospital
Location: Menomonee Falls
Posted on: May 5, 2021

Job Description:

About Us: Emerus is the nations first and largest operator of small-format hospitals, also known as community or neighborhood hospitals. Emerus leading national health system partners include Allegheny Health Network, Ascension, Baptist Health System, Baylor, Scott & White Health, Dignity Health St. Rose Dominican, The Hospitals of Providence, INTEGRIS and MultiCare. Our state-of-the-art hospitals are fully accredited and provide highly individualized care. From the moment a patient walks through the door, a team of exceptional medical professionals takes charge, treating patients with speed, compassion and expertise. Emerus distinctive level of care earned the Guardian of Excellence Award for Superior Patient Experience in six of the past seven years. More information is available at www.emerus.com. Position Overview: The Patient Access Manager is responsible for leading all daily Patient Access operations and site-specific oversight of Medical Records Management activities. Essential Job Functions: Implement and promote excellent customer serviceMaintain compliance with EMTALA, DNV, HIPAA and all other hospital and government regulations applicable to the Admissions settingsEffectively manage and direct all areas of registration to ensure quality, productivity, and customer servicePerform patient registration functions when needed to ensure wait times are kept to a minimumEnsure QA on registrations for all areas of registrationEnsure QA of site-specific medical record and share lessons learned with PAS team membersCompile, analyze, and report data for Patient Access quality measuresEnsure collection of payments and cash drawer reconciliation and perform audits accurately and in a timely mannerPerform audits on transfersPrepare and make weekly depositsEnsure insurance authorizations are obtained as required by individual insurance plansManage and approve timecardsMaintain dietary logs and order food as neededOrder office supplies and employee snacks as neededDistribute mail appropriatelyManage worklists within the patient accounting systemComplete monthly work schedule as needed to ensure adequate staffing levelsInterview, hire, evaluate, and counsel Patient Access staff membersProvide continuous training for and communicate changes to existing employeesTrain new employees in all aspects of their assigned jobResponsible for staff meeting content as appropriateEnsure all personnel policies are followedWork closely and professionally with regional and corporate staff on special projects Other Job Functions: Cover shifts when necessaryMaintain a clean working environment for the facility. This includes the front desk, restroom, waiting room, break area and patient rooms when assistance is needed by medical staffNotify appropriate contact of any malfunctioning equipment or maintenance needsPerform month-end procedures including but not limited to: shredding charts, boxing up charts and emptying binders for next monthAttend staff meetings or other company sponsored or mandated meetings as requiredPerform additional duties as assigned Basic Qualifications: High School Diploma or GED, required2+ years supervisory experience in health care setting, strongly preferred3+ years registration experience in hospital admitting or physicians office, strongly preferredKnowledge of various types of insurance plans (PPO, POS, HMO, Medicare, and Medicaid.) and payors, requiredBasic understanding of medical terminologyExcellent customer serviceWorking knowledge with MS Office( MS Word, Excel, PowerPoint and Outlook), requiredPosition requires fluency in English; written and oral communication

Keywords: Ascension Wisconsin Hospital, Milwaukee , Patient Access Manager, Executive , Menomonee Falls, Wisconsin

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