Company: Fairfield Inn & Suites by Marriott - Springfield
Posted on: May 6, 2021
This position is based in Springfield, IL. Relocation is
Job Description - General Manager
Manages hotel to ensure an efficient and profitable operation by
personally performing the following duties General
--- Optimize and maximize guest and associate experience.
--- Responsible for the overall success of the hotel utilizing
effective leadership skills to drive revenue, maximize profits
--- Effectively manage and motivate associates to ensure
achievement of overall financial results, as well as guest and
--- Envoy of the hotel's internal and external communications and
--- Ensures corporate, divisional, and departmental policies and
procedures are adhered to at all levels and all times.
Sales & Marketing
Aggressively pursue revenue goals, effectively utilize yield
management and revenue maximization tools, and prepare and manage
the annual budget.
Effectively manage and control all operational expenses, thus
including labor, overtime, supplies, etc. Enforce FHGs
procurement guidelines, seeking and implementing cost saving
Guest Service - Ensure that the hotel meets/exceeds FHG and Brand
standards for guest satisfaction.
Training - Analyze service and quality issues, identify training
needs, ensure implementation of training programs to optimize
results and adhere to FHGs training guidelines and policies.
Provide leadership support and direction to the sales team, if
applicable. Take an active role in the preparation and
implementation of the hotel's annual Sales and Marketing Plan,
prospects and make sales calls, and capitalize on all revenue
Is constantly aware of new market trends and activities of
competitors, making changes to operation to stay competitive.
Ensure good standing in the community by developing and maintaining
relationships with local organizations such as the Chamber of
Commerce, Convention and Visitors Bureau, other hotels, local
schools, local government and other community and civic
Leadership: Leading - Motivate, coach and train team members, set
goals, and hold team members accountable, and provide appropriate
feedback, rewards, and recognition.
Work Ethic - Demonstrate a high level of integrity, take ownership
of personal and team actions, communicate effectively, promote
collaboration, nurture a positive and professional work
environment, and adhere to FHG's Standard Operating Procedures.
Ability to effectively interpret financial result in regards to
revenue, payroll costs, and e xpenses.
To assist in the preparation of the Annual Operation Budget, this
will form part of the business plan.
To establish and monitor cost and expense control systems and
procedures to achieve budgeted operation results.
Is able to take corrective measures and actions to ensure highest
Maximizes revenue through a pro-active approach.
Send a daily end of the day activity and accomplishment email to
the Director of Operations and/or immediate Supervisor.
Develop and implement the approved business plan to attain and
exceed the financial goals.
Maintain a high personal visibility throughout the property.
Gain and maintain excellent knowledge of local competition and
general industry trends.
Handle any emergencies at the hotel.
Schedule himself/herself to be available during peak operation
hours monitoring service and cleanliness standards. Responsible for
training all employees to project professionalism and provide
friendly and efficient service.
Address complaints and solves problems at the hotel.
Actively manage the financial statement and review and critique
performance in a timely fashion. Train financial responsibility to
the managing team.
Assess and/or ensure regular and timely assessment and performance
reviews of all hotel associates and the processing of all personnel
Closely monitor and take part in the sales solicitation
Conduct daily individual meetings with the department
Conduct a monthly safety meeting to ensure safety policies and
procedures are known and followed by all associates.
Create a safety committee that follows written guidelines.
Ensure all associates are trained on security and emergency
Ensure that all property equipment is in good working
Successfully maintain adequate staffing.
Handle all supervisory responsibilities in accordance with SOPs,
training programs and applicable laws.
Maintain a correspondence file which is readily available for ease
To experience the hotel rooms and services - To stay overnight at
the hotel once per utilizing different room types on a rotating
basis to feel guest experience.
Willing to take responsibility and accountability for the team.
Well-groomed and professional appearance.
Willing to work on weekends and holidays if required.
Effective communication skills
Effective computer skills
Good listener and reasoning abilities.
Empathic and tolerant.
Open with praise and discreet with criticism.
Consistent and congruent.
Rational, prudent, and practical.
Keywords: Fairfield Inn & Suites by Marriott - Springfield, Milwaukee , General Manager, Executive , Milwaukee, Wisconsin
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