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General Manager

Company: Fairfield Inn & Suites by Marriott - Springfield
Location: Milwaukee
Posted on: May 6, 2021

Job Description:

This position is based in Springfield, IL. Relocation is required.

Job Description - General Manager

Manages hotel to ensure an efficient and profitable operation by personally performing the following duties General Responsibilities:

--- Optimize and maximize guest and associate experience.

--- Responsible for the overall success of the hotel utilizing effective leadership skills to drive revenue, maximize profits

--- Effectively manage and motivate associates to ensure achievement of overall financial results, as well as guest and

--- Envoy of the hotel's internal and external communications and record keeping.

--- Ensures corporate, divisional, and departmental policies and procedures are adhered to at all levels and all times.

Primary Functions:




Sales & Marketing

Community Involvement

Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.

Effectively manage and control all operational expenses, thus including labor, overtime, supplies, etc. Enforce FHGs

procurement guidelines, seeking and implementing cost saving strategies.

Guest Service - Ensure that the hotel meets/exceeds FHG and Brand standards for guest satisfaction.

Training - Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results and adhere to FHGs training guidelines and policies.

Provide leadership support and direction to the sales team, if applicable. Take an active role in the preparation and implementation of the hotel's annual Sales and Marketing Plan, prospects and make sales calls, and capitalize on all revenue opportunities.

Is constantly aware of new market trends and activities of competitors, making changes to operation to stay competitive.

Ensure good standing in the community by developing and maintaining relationships with local organizations such as the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership: Leading - Motivate, coach and train team members, set goals, and hold team members accountable, and provide appropriate feedback, rewards, and recognition.

Work Ethic - Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive and professional work environment, and adhere to FHG's Standard Operating Procedures.


Ability to effectively interpret financial result in regards to revenue, payroll costs, and e xpenses.

To assist in the preparation of the Annual Operation Budget, this will form part of the business plan.

To establish and monitor cost and expense control systems and procedures to achieve budgeted operation results.

Is able to take corrective measures and actions to ensure highest possible profitability.

Maximizes revenue through a pro-active approach.

Send a daily end of the day activity and accomplishment email to the Director of Operations and/or immediate Supervisor.

Develop and implement the approved business plan to attain and exceed the financial goals.

Maintain a high personal visibility throughout the property.

Gain and maintain excellent knowledge of local competition and general industry trends.

Handle any emergencies at the hotel.

Schedule himself/herself to be available during peak operation hours monitoring service and cleanliness standards. Responsible for training all employees to project professionalism and provide friendly and efficient service.

Address complaints and solves problems at the hotel.

Actively manage the financial statement and review and critique performance in a timely fashion. Train financial responsibility to the managing team.

Assess and/or ensure regular and timely assessment and performance reviews of all hotel associates and the processing of all personnel records.

Closely monitor and take part in the sales solicitation activities.

Conduct daily individual meetings with the department heads/managers.

Conduct a monthly safety meeting to ensure safety policies and procedures are known and followed by all associates.

Create a safety committee that follows written guidelines.

Ensure all associates are trained on security and emergency procedures.

Ensure that all property equipment is in good working condition.

Successfully maintain adequate staffing.

Handle all supervisory responsibilities in accordance with SOPs, training programs and applicable laws.

Maintain a correspondence file which is readily available for ease of reference.

To experience the hotel rooms and services - To stay overnight at the hotel once per utilizing different room types on a rotating basis to feel guest experience.

Optimum Attributes:

Willing to take responsibility and accountability for the team.

Well-groomed and professional appearance.

Willing to work on weekends and holidays if required.

Effective communication skills

Effective computer skills

Good listener and reasoning abilities.

Empathic and tolerant.

Open with praise and discreet with criticism.

Consistent and congruent.

Rational, prudent, and practical.

Keywords: Fairfield Inn & Suites by Marriott - Springfield, Milwaukee , General Manager, Executive , Milwaukee, Wisconsin

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