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District Director of Operations

Company: CVS Health
Location: Milwaukee
Posted on: November 22, 2021

Job Description:

Job Description This critically important role is responsible for leadership of the Omnicare Pharmacy Field organization in a specific geographical area. A district consists of up to 15 closed-door pharmacy locations with monthly script volumes up to 900,000 scripts and up to 900 colleagues. This role will report to a Vice President of Omnicare Pharmacy Operations and will develop and implement strategies to improve operational excellence and superior customer service among all designated long-term care pharmacy locations. The District Director position is accountable for ensuring operational excellence through the delivery of the right drug, to the right place, at the right time. The leader in this role will have the opportunity to impact our business in the following ways: Manage the operational performance of pharmacies within a specific geographical area (district) in order to achieve operational targets while maintaining controllable costs, quality standards and superior customer service. * Maintains a regular pharmacy visit cadence. * Ensures all federal, state, and local compliance requirements are met. Ensures appropriate resources are mobilized and operating effectively in order to meet customer commitments. * Identify opportunities, develop strategies, present recommendations, and implement programs to improve overall pharmacy performance in order to differentiate Omnicare from our competitors in a highly regulated industry. Consults with internal partners to identify and implement processes and actions designed to impact the performance of the pharmacies, adjust to changes in pharmacy volume and respond to customer feedback. * Partners with internal key stakeholders to implement standardized initiatives to improve pharmacy performance. * At the discretion of the Vice President of Operations, may participate in key client meetings and business reviews. * Implements enterprise-wide standard processes, programs and procedures among pharmacies within a designated geography. * Leverage expertise in supply chain and pharmacy operations to devise and deliver on new dispensing methods through a variety of distribution channels such as automation and enterprise partnerships. * Participate in leadership development, succession planning and engagement programs for the organization to ensure we have the appropriate level of talent to support current and future needs of the organization. Develop and mentor the next generation of exceptional leadership talent for our growing organization. * Operate with strong business acumen; hold accountability for employee engagement and turnover, customer service survey scores, compliance and operational metrics for the pharmacy locations within their geography. Required Qualifications The District Director, Operations LTC will be a dynamic and inspirational leader with an exceptional track record of achieving results in a complex environment. The candidate will possess the following professional qualifications: * 5+ years of operations management experience, including demonstrated responsibility over managing workflow, resources, quality, and compliance. * 5+ years of prior experience managing single or multiple operations locations, including leading/directing teams of managers. * Ability to travel regularly, up to 50%. COVID Requirements COVID-19 Vaccination Requirement CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated. * If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health. * If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated. Preferred Qualifications MBA is preferred Pharmacist degree is preferred Multi-unit supervision is preferred Education Bachelor's Degree required; equivalent work experience may substitute Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Keywords: CVS Health, Milwaukee , District Director of Operations, Executive , Milwaukee, Wisconsin

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