-You will be responsible for assisting and supporting hotel
properties and staff in assigned region in a variety of ways.
-You will provide expert leadership across all departments of the
hotel taking the lead on providing exceptional service to each
guest and train, develop and coach team members to achieve success
in their roles.
-You will cultivate an environment of exceptional guest service at
multiple properties by establishing high service standards by
hiring the right team members with the right attitude for the right
-You will lead, coach and develop team members in all areas of the
hotel while showcasing experience throughout the portfolio of
hotels within the company.
-You will role model quality assurance best practices each day with
the team and consistently meet or exceed all quality assurance
-You will deliver on key business measures of service, cost and
labor controls and team engagement through hands-on leadership,
delegating and empowering team members.
-You will use good critical thinking skills to successfully handle
challenging situations., proactively resolve issues and show
dedication to continuous improvement.
WHAT WE EXPECT OF YOU
-A positive, can-do attitude required.
-Bachelor's degree in hospitality, business or related field
-Minimum of one-year of supervisory experience with demonstrated
leadership success. Hotel specific experience preferred.
-Ability to travel up to 75%.
WHAT YOU CAN EXPECT FROM US
So. Much. More.
Just as our guests deserve more, so do you deserve more. Be valued
for what you do and who you are ... and well compensated for all
- Incentives - Quarterly bonuses (we succeed together!)-shared for
all based on hotel results
- Health and well-being - Medical, dental, vision, prescription,
life, and disability
- Retirement - Company-matched 401(k)
- Work-life - Flexible spending accounts, Team Member Assistance
Program, paid time off, and hotel discounts
- Career growth - Mentorship, cross-training, development plans,
management training, and more-60% of management positions promoted
- Award-winning - Ranked among Forbes' Best Midsize Employers
(2021) and highest in Guest Satisfaction Among Upper Midscale Hotel
Chains by J.D. Power 16 years in a row (that's a record!)
Rise. Shine. Work Happy.