Customer Account Manager
Location: New Berlin
Posted on: November 22, 2021
Employees at Quad thrive at the intersection of thinking, making
and marketing. As we continue to take the bold steps necessary to
transform our offering, our goal is to provide our clients with the
most powerful integrated marketing platform. We're all partners in
our company, committed to do the right thing, trusting the process,
innovating for the future, growing the business, believing in each
other, and having a little fun along the way.
Quad is creating a brand-new Permanent Display, Signage, D--cor,
and Store within a Store visual marketing operation. This new
In-store position will help estimate, source production and provide
customer support for all of the United States Retail and CPG
accounts. As the enterprise grows, you will work with the growing
International Quad In-store team to help source materials and/or
collaborate on new production processes. This is an exciting time
at Quad to be part of a growing division and contribute to accounts
looking for three-dimensional design and interactive expertise.
Attend design, production, and sales meetings on a weekly
Present status of projects or live jobs during meetings.
Help guide the sales team and clients with best materials to use,
designs that are quality driven and provide value.
Presentation from initial contact with Quad employees or Quad
clients all the way through completion of a program must be handled
with care, resourcefulness, quality, and best use of cost-effective
Support accounting, project management, design, sales, customers,
and vendors by meeting deadlines, creating work back schedules, and
collaborating with key stakeholders to meet all milestones. This
may mean visiting prospect clients with other Quad employees or
independently to review programs, proofs, prototypes, or help
onboard as a client.
Produce ballpark estimates, final quotes, and determine cost
effective shipping methods for prototypes and production
Input designs and quotes into Salesforce and utilize Quad dedicated
software for estimates, production, billing and all POs that need
to be generated.
Work closely with Quad procurement to source the most
cost-effective quality materials.
Follow the approved vendor list in the Quad Procurement system.
Work closely with Quad Metalworks team to produce prototypes and
sometimes manufacture an entire job inhouse.
Be actively involved with tracking of jobs and invoicing.
Knowledge of eps and pdf dieline files, high resolution and layered
Solid understanding of all printing processes to include digital,
offset, screen printing, and flexo printing
Ability to coordinate production of temporary, permanent materials,
assembly, kitting and parcel or LTL shipments
Must be detail and deadline oriented with a strong work ethic
Strong estimating and math skills with the ability to quote jobs
Must be able to multitask and be a team player
Ability to maintain effective positive ongoing discussions and
relationships with internal team throughout Quad and Clients
Ability to collaborate effectively with diverse creative team
Proficient computer skills including ability to utilize Salesforce,
Microsoft Office applications, project management databases, print
project software / Kodak Insite, and FTP systems
Continue to educate oneself through trade shows, seminars, special
2 years college education or equivalent work experience
Minimum 15+ years of experience reading and working with
engineering files with specifications to produce out of steel,
plastic, and wood in the USA and overseas
Minimum 15+ years of estimating prototypes and large production
runs over 2k pieces
1% Travel in the United States to vendors, clients, and Quad
offices (overnight travel)
15% Travel in the United States to vendors and clients (day trip
and no overnight)
Position may require working late or over the weekend (Roughly 20%
of the time)
Additional Company Information:
We offer excellent benefits to eligible employees, including
401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer and values
diversity. We are committed to creating a place of belonging - a
space where employees do not need to sacrifice who they are to
exist and grow in our workplace. Quad does not discriminate on any
unlawful basis including race, religion, color, national origin,
disability, gender, gender identity, sexual orientation, age,
marital status, veteran status, genetic information, or any other
basis prohibited by applicable federal, state, or local laws. Quad
also prohibits harassment of applicants and employees based on any
of these protected categories.
Drug Free Workplace
Keywords: Quad, Milwaukee , Customer Account Manager, Executive , New Berlin, Wisconsin
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