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IT Infrastructure Manager

Company: MANITOU Group
Location: West Bend
Posted on: January 16, 2022

Job Description:

We invite you to join our team as
IT Infrastructure Manager

Joining Manitou means forging your career path as part of an international group offering real opportunities to make an impact through your contributions.

Manitou Group, a world leader in rough-terrain handling, invents, produces, distributes and services material for construction, agriculture and industries. We design, manufacture, distribute, and service products and solutions for the material handling, access equipment and compact earth moving activities that work smarter, faster, safer and cost efficiently. Through its iconic brands - Manitou, Gehl and Mustang by Manitou - and its network of 1,500 dealers worldwide, the group offers the best solutions by creating optimum value for its customers. With its headquarters in France, the group recorded a revenue of 1.9 billion euros across 140 countries in 2018, and it employs 4,400 people who are all committed to satisfying customers.

We are passionate about our products and people. We are a company that thrives on employee engagement and driven to achieve excellence. We are proud of delivering results through accountability, collaboration, integrity and teamwork. - We are Manitou.

Convinced that work is a source of self-fulfillment, we look after the well-being of our teams by improving their work environment on a daily basis with a proactive Health and Safety Culture, open communication, recognition and developing our talent.

The IT infrastructure Manager will report to the IT Core Operations manager based in France. They will be responsible for leading the US IT infrastructure team, and be expected to manage and participate in various activities related to the maintenance and support of all US IT systems, networks, and devices.

They will work to ensure the availability, continuity and security of IT systems. They will be responsible for keeping documentation up to date, ensuring the appropriate level of maintenance and evolutions of the infrastructure, and the achievement of operational service levels defined with the different business lines.

Lead, animate, coordinate, and manage an IT team to achieve the set objectives.Distribute the workload, in volume and on schedule, based on workforce and skills forecasts.Develops technical and interpersonal skills through training.Build and manage Infrastructure budget (Infrastructure, software, support, projects, resources, etc.).Establish and monitor agreed upon KPIsAnalyze and propose solutions for continuous improvementShare and communicate corporate communication, communication on IT developments, etc.).
US Responsible for the respect of the ITIL practices of his team and the use of the inherent group tools, in particular Incident & Demand Management, Change Management, Availability Management, Capacity Management, Events Management.Guarantor of stability, documentation and - continuous development of supervision systems.Promotion and control of good security practices, both system and network.Monitoring of daily IT tasks and in particular : validity of viral protection, system updates, availability of infrastructures and applications, accessibility of database data.Consideration of level 2 and 3 incidents or changes escalated by the service center. Manage hardware and software maintenance contracts in their area of responsibility Administration of jobs in the scheduler.Inventory management (Update of the database Asset Management) and backupsTicket analysis, provision of indicators for monitoring committees.Organize information in the event of a disturbed situation, dissemination of the information necessary for the exercise of the profession.Define emergency plans and apply backup plans.
Engages its resources or itself in projects managed by the IT Transformation & industrialization department.Conducts studies for the definition of systems according to needs (new service, tools and / or replacement, increase in version).Writing of functional specifications for the IT tools of its scope.Ensure a technological watch in order to propose technological developments.
Knowing how to be:
Leader: responsible for the work of his collaborators, motivating and reconciling individual needs with the objectivesliaison agent between numerous actors / contacts: collaborators, hierarchy, partners, suppliersRegulator: manages constraints and disruptionsResource manager: allocate resources and control their use

A Bachelor's degree in Business, Computer Science, Engineering, or related field.

Operation manager experience

Customer orientation and group dimensionAnimation of a culture continuous improvement: analysis of indicators, capitalization on incident management, review of documentationSense of responsibility and rigor

This position is located in West-Bend, WI 15% travel required both domestic and international locations.

In addition to an inclusive compensation package, we offer a comprehensive benefits program including Medical/Dental/Vision, a matching 401k, tuition reimbursement, volunteer program, wellness activities, employee and family activities throughout the year and so much more!

Applicants must be authorized to work in the United States.

Are you enthusiastic about this position? That's great, because we are too!
Apply now!

Equal Opportunity Employer


Keywords: MANITOU Group, Milwaukee , IT Infrastructure Manager, Executive , West Bend, Wisconsin

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