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End User Support Manager

Company: Net2Source Inc.
Location: Menomonee Falls
Posted on: January 16, 2022

Job Description:

Title: Store System Support Lead/ End User Computing LeadLocation: Menomonee Falls WI (Remote till Covid)Duration: Full Time

  • Infrastructure Team Lead/Project Lead - Primarily work on Store system Support and End User Computing.
  • Experience in handling Store Network devices like workstations, kiosks, Access Points, Esigns, verifiers, Store Primary and Secondary Circuits.
  • Experience in leading End User Computing on Desktop and MAC support Teams
  • Knowledge in CISCO and SD WAN network support.
  • Prioritize and troubleshoot the Store Sales Impacting issues due to network issues and resolve the issues within the SLA to reduce the store down time
  • Coordination with Vendors for replacement and configurations and Tech visits
  • Coordination and Leading the conversation with Customer Managers on any new upgradation activities, New Device installations and Enhancements in replacements in Stores and EUC
  • Coordination with Customer Managers and L3 teams to prepare and review knowledge base documents to share it to the team and ensure its being followed up
  • Strong knowledge on retail store operations/service delivery and ability to manage critical situations with minimum supervision
  • To share the Weekly/Monthly team status to track for WSR/MSR and PMR
  • Closely work with Onshore Delivery Managers to bridge between Offshore and onshore teams
  • Troubleshooting skills on Email, Desktops, VPN connectivity, Dial-up, Wireless routers

Keywords: Net2Source Inc., Milwaukee , End User Support Manager, Executive , Menomonee Falls, Wisconsin

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