Client Success Manager

Company: SmartCommerce
Location: Milwaukee
Posted on: May 17, 2022

Job Description:

Be Smart. In It to Win It. Teamwork Makes the Dream Work. Yes, We Can. We Got Your Back. Built on TrustThese values define who we are and they have empowered our staggering growth to become the #1 leader in Click2Cart technology.Let's be honest. Job posts are boring, but working with SmartCommerce is far from it.The CompanyAt SmartCommerce employees are passionate go-getters who partner with CPG brands to take their sales to the next level through a proprietary one-click path to purchase technology " MOE". These partnerships increase clients' profit margins and their sales exponentially.The CultureWhat really matters is that the vision, the culture, and the rules of engagement align and are something that team members truly want to embrace. We are a " Family First" organization where our families at home, work-family, and clients are all a priority. When SmartCommerce's cultural beliefs align with yours, success will follow.The CandidateOur ideal candidate is an A+-player/achiever with an entrepreneurial spirit, infectious personality, and the ability to earn instant rapport with internal and external clients. The right candidate learns fast, is self-motivated, and wants to grow while truly contributing to the success of the team.ResponsibilitiesWe are looking for a qualified Client Success Manager join our team!The Client Success Manager is essential to ensure that our clients are deriving value and solving their business problems with our software. In this role, you will be responsible for post-sale Customer Success activities including the management of kick-off calls, coordinating internal teams to support customer needs and regular follow-ups with accounts. This role requires working with our customers and their agencies to ensure our technology is helping them achieve their ecommerce goals. Someone who has experience working with an Ad Agency would truly thrive in this role as they understand the language and the ins-and-outs of the agency world.This is a unique opportunity to join a company that is expanding rapidly, and grow with our dynamic team, whether continuing to ensure client success, getting deeper into the technology, or working on business operations activities.Assume responsibility for a large number of accounts by being the primary point of contact for our clientsManage a large number of daily client inquiries, frequently leveraging other departments (like Product Management, Engineering, Customer Support) to achieve successful outcomesProactively build relationships and monitor our client base to identify upsells, mitigate churn, and manage renewalsUtilize internal, web-based toolsets to assist in the building of client deliverablesHelp the team exceed quarterly renewal objectives as we strive to improve retentionEffectively leverage Salesforce in addition to other internal systems in order to maximize efficiency and effectivenessRequirementsGrowing/expanding existing accounts/relationshipsExposure to digital technologies Emphasis on web-based techA bachelor's degree along with prior work-related experience or equivalentStrong communication skills, strategic thinking, and technical abilitiesUnderstand client needs and identify new business opportunities and grow accountsBenefitsHealth Care Plan (Medical, Dental & Vision)Retirement Plan (401k, Profit Sharing)Life Insurance (Basic, Voluntary & AD&D) and LongTerm DIsability Short Term DisabilityPaid Time Off (Vacation, Sick & Public Holidays)Family Leave (Maternity, Paternity)Work From HomeWellness Resources

Keywords: SmartCommerce, Milwaukee , Client Success Manager, Executive , Milwaukee, Wisconsin