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CSR Manager

Company: LHH
Location: Milwaukee
Posted on: June 25, 2022

Job Description:

Duties and Responsibilities of the Job: Provide optimum customer service as required to maintain and enhance existing business and to obtain new business. The Customer Service / Estimator position take responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered, invoiced, and the customer is satisfied. Responsible for developing estimates for assigned product lines using our current system.
Responsibilities:

  • Assist the customer with any inquiry or problem concerning their orders or new project. Provide prompt and efficient response and resolution to each inquiry. Such inquires or problems could involve product quality, coordination of deliveries, availability of product, customer pricing and/or billing, etc.
  • Assist with maintaining accurate customer account information and maintenance of all required paperwork.
  • Review and process all orders for accuracy in an efficient and expedient manner as received by mail, facsimile, E-mail or telephone.
  • Establish a good relationship and maintain routine contact with sales to resolve any issues, concerns or dilemmas from within the company.
  • Share adequate telephone coverage for the company.
  • Actively participate in cross training initiatives to ensure on-going operation of department.
  • Maintain working knowledge of all current sales opportunities.
  • Resolve credit and return issues as required. Issue return authorizations.
  • Prepare assigned job estimates that are presented to the company by reviewing documents provided and prepare time, cost, material, and labor estimates
  • Contact outside vendors as needed to acquire prices for services, which complement our internal capabilities.
  • Confers with department heads or production personnel to develop or confirm information regarding various cost elements. Perform other duties as assigned.
  • Custom presentation packaging or printing industry experience a bonus!
    Insurance: Health Insurance Reimbursement, Life Insurance, Disability Insurance Leave and Holidays: Vacation, Paid Holidays Retirement & Financial: 401K Plan with company match.

Keywords: LHH, Milwaukee , CSR Manager, Executive , Milwaukee, Wisconsin

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