Operations Manager
Company: Aimbridge Hospitality
Location: Milwaukee
Posted on: June 25, 2022
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Job Description:
This position will be directed and supervised by a Department
Head or General Manager. The primary responsibilities for this
position will be focused on routine operational tasks and
supervising others in their operational assignments. Other duties
may be assigned as required by the business and/or training for
career advancement. Ensure guest satisfaction and the efficient
operation of the hotel by supervising back of the house operating
departments in the absence of the General Manager and/or the
Manager on Duty. This individual may assist the General Manager by
continually focusing on achieving hotel profitability through
revenue generation cost control guest satisfaction and development
of associates. Exempt associates are expected to work as much of
each workday as is necessary to complete their job
responsibilities. The Operations Manager may function to support a
number of areas at the property including: Housekeeping
Engineering/Maintenance F&B PBX Bell staff Front Office and
Banquets.Exempt managers must customarily and regular direct the
work of at least 3 full-time associates or their equivalents.
Primary duties must consist of administrative executive or
professional tasks more than 50 percent of the time and job duties
must also involve the use of discretion and independent judgement
more than 50 percent of the time.QUALIFICATIONS:At least 3 years
progressive experience in a Rooms or F&B department Hotel; or a
4-year college degree and at least 1 to 2 years' experience in a
Rooms or F&B department at a Hotel; or a 2-year college degree
and at least 2 years of experience in a Rooms or F&B department
at a Hotel.Previous supervisory experience required.Must be
proficient in Windows Operating SystemsMust be able to evaluate and
select among alternative courses of action quickly and
accurately.Must work well in stressful high-pressure
situations.Must maintain composure and objectivity under
pressure.Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.Must have the ability to assimilate complex
information data etc. from disparate sources and consider adjust or
modify to meet the constraints of the particular need.Must be
effective at listening to understanding clarifying and resolving
the concerns and issues raised by co-workers and guests.Must be
able to work with and understand financial information and data and
basic arithmetic functions.Must be able to convey information and
ideas clearly.RESPONSIBILITIES:Approach all encounters with guests
and employees in an attentive friendly courteous and service
oriented manner.Maintain regular attendance in compliance with
Aimbridge Hospitality standards as required by scheduling which
will vary according to the needs of the hotel.Maintain high
standards of personal appearance and grooming which include
compliance with Aimbridge Hospitality's dress code and wearing a
nametag when working (per brand standards)Comply and ensure
adherence to Aimbridge Hospitality standards and regulations to
encourage safe and efficient hotel operations.Comply with
certification requirements as applicable for position to include:
Food Handlers Alcohol Awareness CPR & First Aid.As applicable to
the hotel ensures the efficient operation of the hotel in the
absence of the General Manager by supervising and supporting the
Engineering and Housekeeping departments. Use competencies from
Aimbridge & Brand training materials to develop self in all
operational departments. Work with Department Heads to gain a good
understanding of each position and how it affects the operation of
the hotel.Assist in creating an environment where employees make
empowered decisions to ensure guest satisfaction. Follow up on all
empowerment successes and opportunities with the appropriate
Department Head.As applicable to the hotel assist the General
Manager with the creation of financial reports as required by the
Corporate Office. Meet all Corporate imposed deadlines as well as
those imposed by the General Manager.Participate in required M.O.D.
coverage as scheduled.Ensure that training in service standards is
taking place in each department using the steps to effective
training.As needed assist the General Manager in recruiting hiring
and training for Guest Services based on occupancyParticipate in
weekly meetings with Front Desk to address oversell settings and
react accordinglyAssist in creating a positive team-oriented
environment that focuses on the guest through employee development
and motivation.Assist the Department Head or General Manager with
maintaining compliance with Preventative Maintenance and Deep
Cleaning Programs through the daily and/or weekly inspection of
rooms with the Housekeeping Manager and Property Engineer.Ensure
that employees are at all times attentive friendly courteous and
efficient in their interactions with guests management and all
other employees.Be familiar with S.O.P.'s in all Operations
departments.Maintain a professional working relationship and
promote open lines of communication with managers employees and
other departments.Ensure that all employees receive fair and
equitable treatment according to Aimbridge Hospitality
S.O.P.'s.Complete required corporate training modules and become
certified to train those as required.Generally a promotional
opportunity will require relocation to another property.Be in the
public areas during peak times greeting guests and offering
assistance as needed.Maintain procedures for handling of the hotel
safe specifically with regard to securityAttend all scheduled
meetings that take place on the property when you are scheduled.As
the global leader in third-party hotel management, our growing
portfolio represents over 1,550 hotels in 49 states and 22
countries, from top international lodging brands to luxury hotels,
destination resorts and lifestyle hotels. Our associates around the
globe are passionate about serving our guests and driving
exceptional results, and thrive in a culture where everyone is
inspired to be the best. Join a world of possibility with Aimbridge
Hospitality.After an initial waiting period, those hired into full
time positions are eligible for a competitive benefits package that
includes the following:Now offering Daily Pay! Ask your Recruiter
for more detailsMedical, Dental, and Vision CoverageShort-Term and
Long-Term Disability IncomeTerm Life and AD&D InsurancePaid
Time Off Employee Assistance Program401k Retirement Plan
Keywords: Aimbridge Hospitality, Milwaukee , Operations Manager, Executive , Milwaukee, Wisconsin
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