Assistant Director CXD Change Management
Company: Northwestern Mutual
Location: Milwaukee
Posted on: June 25, 2022
Job Description:
AT NORTHWESTERN MUTUAL, WE ARE STRONG, INNOVATIVE AND GROWING.
WE INVEST IN OUR PEOPLE. WE CARE AND MAKE A POSITIVE
DIFFERENCE.SummaryThis role will take an audience-centric approach
to identifying and managing the change deliverables for the
portfolio of projects within Client Experience and Digital (CXD).
They will be responsible for partnering across CXD and the change
community of practice, executing and applying deep stakeholder
analysis to develop targeted change plan deliverables for
communications, training, leader support and reinforcement. Leads
large, complex change management efforts. Focuses on the people
side of change and influencing behavior, including efforts with
significant people, processes, technology, culture, and/or behavior
implications, to realize business outcomes and benefits. Architects
integrated change strategies to optimize the change experience
across large stakeholder groups. Partners with business leaders to
ensure change strategies align with the business strategy and
vision. Oversees implementation of change execution strategies in
coordination with leaders, stakeholders, sponsors, and project
teams. Ensures change plans and strategies achieve their objectives
and benefits.Primary Duties and Responsibilities
- Applies NM change methodology and process to deliver the people
side of change that is required to achieve our desired business
outcomes.
- Identify potential people-related risks and anticipated points
of resistance and develop and recommend specific plans to mitigate
or address the concerns. Provide insight to project and senior
leaders about the potential impact of decisions on the
effectiveness of overall change strategy.
- Develop and implement integrated change strategies that promote
adoption and optimize business benefits across a broad portfolio of
change initiatives that impact one or more large stakeholder
groups. Ensure coordinated delivery to optimize the change
experience for affected stakeholder groups.
- Manage and influence potential impact of changes to people,
process, technology, organization, and culture.
- Partner with business leadership across multiple departments
and functions to design planning and program delivery approaches
that promote user centric business solutions and ensure change
strategies align with the business strategy and vision.
- Create and build efficient change management structures that
support an integrated delivery approach and provide direction and
oversight to one or more change teams to ensure predictable
execution and realization of benefits.
- Influence business sponsors and change teams to create
integrated deployment strategies and plans. Educate, influence,
align, and coach senior business leaders and project teams to
create and implement effective change strategies and plans.
Influence change execution strategy and approach.
- In partnership with the enterprise change COE, be an active
member of the change community to advance change competencies of
the company.
- Adopt, integrate, and promote common NM enterprise-wide change
process, methodology and language.
- Create, recommend, and implement measurement systems for change
success, e.g., quality of user experience, adoption, utilization,
performance standards, etc.
- Promote and advocate for the practice of organization change
management throughout the enterprise, including seeking and
applying external perspective and benchmarking change
practices.Qualifications
- Bachelor's degree in Business, Human Resources, Communication,
or a related field.
- Minimum of 8 years of relevant professional experience, with at
least 4 years' experience leading large change management
efforts.
- Specialized understanding of how people go through change and
the change process.
- Experience and knowledge of change management principles and
methodologies.
- Familiarity with project management approaches, tools, and
phases of the project lifecycle.
- Ability to work effectively at all levels of the organization
and influence others, including executive leadership, toward a
common vision.
- Strategic and organizational agility, and enterprise
thinking.
- Ability to lead in new and ambiguous situations.
- Must be a team player and able to work with and through
others.
- Exceptional communication skills both written and verbal.
- Excellent active listening, root cause identification and
interpersonal skills#LI-POST#IN-POSTGROW YOUR CAREER WITH A
BEST-IN-CLASS COMPANY THAT PUTS OUR CLIENT'S INTERESTS AT THE
CENTER OF ALL WE DO. GET STARTED NOW!W e are an equal
opportunity/affirmative action employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, gender identity or expression, sexual
orientation, national origin, disability, age or status as a
protected veteran, or any other characteristic protected by law.If
you work or would be working in Colorado or outside of a Corporate
location, please click here for information pertaining to
compensation and benefits.
FIND YOUR FUTUREWe're excited about the potential people bring to
Northwestern Mutual. You can grow your career here while enjoying
first-class perks, benefits, and commitment to diversity and
inclusion.Flexible work schedulesConcierge serviceComprehensive
benefitsEmployee resource groups
Keywords: Northwestern Mutual, Milwaukee , Assistant Director CXD Change Management, Executive , Milwaukee, Wisconsin
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