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Case Manager - TAP

Company: Wisconsin Community Services
Location: Milwaukee
Posted on: September 24, 2022

Job Description:

Case Manager - TAPJob Code: 2021-BHS-012Location: Behavioral Health ServicesDepartment: WIser ChoiceFT/PT Status: Full Time

Job Responsibilities: Position Summary : This position coordinates Substance Use treatment and recovery support services for individuals involved in the criminal justice system. Through this collaborative process, TAP will provide services for individuals with SUD needs and criminal justice involvement. The initiative provides early intervention and alternative treatment options to prevent incarceration and convictions for these individuals. Essential Functions :

  • This position is responsible for the development with the individual of the individualized comprehensive care plan to attain the individual's goals and improve chronic conditions.
  • This position will coordinate the plan with other providers of service, identify and verify that services are provided, revise and update the comprehensive care plan minimally every ninety days or more frequently as needed.
  • This position will provide advocacy for the individual, have weekly contact with the individuals, transport and participate in appointments, and provide ongoing services to individuals.
  • Case managers will have primary responsibility for entering data in WCS' SecruManage data system, outcome measurement and reporting information.
  • Accept referrals of eligible consumers from Access Point.
  • Set up teams made up of formal and informal supports that will provide a support network. The TAP case manager will include but not be limited to the TAP Case Manager, consumer, treatment providers, criminal justice and natural supports.
  • Facilitate and coordinate TAP Team meetings to develop a Single Coordinated Care Plan (SCCP) based on consumer strengths and needs, values and preferences and the probation/parole plan that will assist the consumer to reach favorable and measurable outcomes. The SCCP should contain community-based services and be completed within the first thirty (30) days. Subsequent SCCP's should be done every 30 days or adjusted as needs arise.
  • Assist the TAP case manager in establishing measurable consumer outcomes and help develop a SCCP to reduce any system barriers among agencies. The plan should reflect the best possible fit with the cultures, values and beliefs of the consumer.
  • Counsel, support, and engage the consumer in the AODA Wraparound process. Promote self-sufficiency and assist with rebuilding relationships and daily living.
  • Develop and authorize the SCCP services for the consumer through vouchers with approved Network Providers through vouchering guidelines and procedures.
  • Monitor the provision and quality of services through the TAP case manager and modify the SCCP per the established guidelines.
  • Advocate and be a liaison for the consumer when new services/resources need to be developed. Act as an advocate on behalf of the consumer regarding the Court system and other institutions.
  • Provide or secure support and crisis services for the consumers. This may be through face-to-face contact or phone contact.
  • Arrange or provide transportation if appropriate and when needed. Be able to be flexible and able to drive to a variety of locations for meetings with clients and other agencies.
  • Document the SCCP, progress notes, authorization, crisis plans and collect outcome data in a timely manner.
  • Maintain a case load of up to 15 consumers. This includes weekly face-to-face contacts, arranging and attending Recovery Support Team meetings and other meetings on behalf of the consumer; accessible 24/7 for possible crisis response. The case load may vary by the demands of the department. Other Duties and Responsibilities:
  • Assist in educating and engaging defendants in the treatment process.
  • Participate in TAP meetings as appropriate.
  • Attend training as required to enhance facilitation skills.
  • Collaborate with other necessary individuals that the consumer may have contact with, i.e. Probation and Parole, DOC, social services, Courts, attorneys, employers, etc.
  • Assist the consumer to access AODA treatment and recovery services which may include mental health services, housing assistance, employment assistance, social services, educational services and other services as needs are identified.
  • Other duties and responsibilities as determined by the Administrator. Job Qualifications: Minimal qualifications : Bachelor's Degree in Criminal Justice, Social Work, or Human Services required; 3 years related experience. Knowledge of Wraparound Philosophy a plus. Valid Wisconsin Driver's License, automobile insurance and access to an automobile required. Must be able to use a computer and type a minimum of 35 WPM. Must be able to meet security clearance standards set by the Wisconsin Dept. of Corrections and Milwaukee County Other Job Information (if applicable): Work Relationship and Scope: Reports directly to the Administrator/Program Supervisor. Has contact with a wide variety of individuals including incarcerated individuals, correctional staff, probation and parole staff, WCS staff, AODA and recovery support services providers, funders, family members and the general public. Personal Attributes: Follow agency Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and respectful relationships with program staff, other WCS staff, clients and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission. Knowledge, Skills, Abilities : Highly organized and attention to detail and follow through. Excellent communication and writing skills a must. Ability to work with diverse populations. Knowledge of the issues of substance abuse and addiction issues required. Knowledge of criminal justice and available community resources preferred. Experience in interviewing and meeting facilitation preferred. Computer skills are essential Working Conditions : Work is performed in the office and in the field. Approximately 50% of time is in the field and requires driving within Milwaukee Co. with occasional travel to state correctional facilities. Must be accessible via cell phone 24/7 for crisis response. Averages 40 hours per week with flexible work schedule to accommodate consumer schedules. (8:30am - 4:30pm) Physical Demands: Sitting at desk or in meetings for up to 2 hours at a time; sitting in a vehicle for travel; requires good hearing and ability to communicate verbally; requires ability to use a computer with hand and finger dexterity for data entry and record keeping. Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law. PM21

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Keywords: Wisconsin Community Services, Milwaukee , Case Manager - TAP, Executive , Milwaukee, Wisconsin

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