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Regional Aftermarket Manager

Company: Advanced Hires
Location: Menomonee Falls
Posted on: November 25, 2022

Job Description:

Advanced Hires is currently working with a growing, established, reputable global manufacturer client seeking a Regional Aftermarket Manager to join their team.

The Regional Aftermarket Manager is responsible for the development, support and training of our client's distribution network. Evaluate new potential dealers, create annual dealer development plans and conduct all technical training on the compact equipment product line to create a fully equipped certified dealer network. The compact equipment product line includes but is not limited to excavators, skid steer loaders, material dumpers, telehandlers and wheel loaders and other products as required.

Essential duties:

* Train dealers on the newest technology within the compact equipment product line & light equipment as necessary.
* Assist the field sales force with prospecting and evaluating new potential dealers that meet the requirements set forth by corporate
* Evaluate existing dealers and create annual development plans to elevate their support capabilities while obtaining and growing our client's certified dealer level.
* Conduct ongoing train the trainer programs and implement a consistent training program on a national stage. Lead field schools as well as certified service training classes within the Customer Education & Experience Center (CEEC) located at the company headquarters as necessary.
* Assist the product support department and field sales force with machine issues by working with dealer technical staff to resolve.
* Assist the product support department through the CRM (phone system) on an as needed basis or as directed by management.
* Ability to provide onsite rapid response support to the dealer network where high profile or visible quality/durability issues surface on a limited and isolated basis.
* Work with engineering, product management and manufacturing to assist with product improvement based on knowledge obtained from field travel and customer feedback.
* Prepares and submits informative, timely field training and service reports to Dealer Development & Aftermarket Services Manager.
* Keeps the Dealer Development & Aftermarket Services Manager updated in a timely fashion on machine issues, customer feedback and quality/volume of field training.
* Creating annual dealer development plans for review by management and then implement at the dealer level.
* Internal summary reports showing status of contracted dealers related to the multiple tier certified dealer program.
* Promotes the sale of specialty tools, service parts, telematics, attachments and accessories to meet the corporate goal of minimizing equipment downtimes and maximizing dealer potential.
* Work with corporate parts analyst to create and implement industry leading parts programs.
* Establish effective and efficient travel plans with primary and secondary objectives.
* Coordinate travel plans with management and the assigned dealer network to ensure effective execution of the dealer development strategy.
* Stay current on all expert training standards, repair procedures, part changes, processes, machine improvements and web changes.
* Self-learn equipment through research, studying and hands on time in and out of the field. Work closely with client's European factories as well to understand all products produced within the organization.
* Maintain a lead "train the trainer" role and act as a role model for regional dealer staff.
* Attend trade shows and join associations to represent and keep abreast on the latest industry leading support techniques.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:
* Dental insurance
* Health insurance
* Paid time off
Schedule:
* Day shift

Experience:
* aftermarket: 2 years (Required)
* Training & development: 2 years (Required)
* Business development: 2 years (Required)
* Heavy equipment: 2 years (Required)
* Construction: 2 years (Required)

Work Location: One location%7207975%

Keywords: Advanced Hires, Milwaukee , Regional Aftermarket Manager, Executive , Menomonee Falls, Wisconsin

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