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Sr. Customer Marketing Manager

Company: Server Products Inc
Location: Richfield
Posted on: March 19, 2023

Job Description:

Corporate OverviewServer Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever. The OpportunityThe Sr. Customer Marketing Manager is responsible for developing and planning sales strategies, tools, and capabilities for the Server Business Development organization. The Sr. Customer Marketing Manager plays a critical leadership role representing the interests of Server's customers within the cross-functional business management teams while ensuring a win/win for Server. Working in collaboration with sales leadership, this role is responsible for the development, execution and tracking of all account and territory business development plans and profit objectives which includes fact-based business development strategies, plans and support materials based on well thought out objectives, goals, strategies, and measures of success. The Sr. Customer Marketing Manager possess strong influencing skills and be able to understand all aspects of the business. In addition, this person is a strong collaborator who is well skilled in developing strong and trusted business partnerships, both internally and externally. A successful candidate in this role is a purpose driven individual who is guided by Server's corporate and specific business development team Imperatives together with Server's Core 4 equipment principles. A customer centric mindset is critical in their thinking, planning and focus as they work to deliver their responsibilities and accountabilities. A successful candidate in this role is a self-starter, resilient, and passionate about the work they do in addition to possessing the leadership skills necessary to deliver against the expectations of the role. Responsibilities

  • The Sr. Customer Marketing Manager delivers annual sales and profit targets by Increasing the company's income through sustainable top line growth and bottom-line profitable sales.
  • Works closely with Server's "Customer Opportunity Team" to understand the opportunities that exist across our focus customers through our customer's "Canvas"
  • Develops and executes 12-to-18-month business plans with clearly stated Objectives, Goals, Strategies and Measures, in support of the achievement of annual company objectives.
  • Working with Sales Leadership, develops Reps Group strategies and plans in to support Server's growth by developing Rep specific OGSM's and providing the training, and internal Server support to drive Rep group performance to a level that achieves assigned goals and objectives.
  • Provide Voice of Customer and Fact-based data to qualify sales projects aligned to our growth strategy and leveraging the six critical skills (Critical Thinking, Planning & Organizing, Influencing, People Development, Budget Management, Strategic Planning) lead the assigned cross-functional business teams to achieve our annual sales plans.
  • The Sr. Customer Marketing Manager supports the development of deep customer relationship by developing support materials that provide a Fact-Based approach to Server's business development efforts across all business development verticals.
  • Is fact based in their approach and plan development especially in areas of alignment between Customer and Server business strategies. Will challenges the status quo when required.
  • Ensures the CMM team Is a top resource for product and procedural knowledge for end-users, dealers, consultants, food manufacturers and territory reps.
  • Provides the materials necessary to educates and trains assigned customers and reps on Server products, key points of differentiation, features and benefits and usage of products or product categories as needed.
  • Is a strong critical thinking and possesses strong planning & organization skills ensuring department goals and objectives are achieved.
  • Attends approved trade shows, chain conferences and national trade show.
  • Adhere to normal policy when managing price negotiations, variance, and returns. Confer with sales leadership and the finance support team when special pricing or conditions may be needed.Requirements
    • Minimum of 7 years sales experience, with at least 4 years spent in the food service industry or comparable B2B sales.
    • Strong sales, planning and organization, negotiation and follow-up skills are critical
    • Professional attitude, demeanor and image
    • Creative, self-motivated, critical thinker and sound decision maker
    • Ability to confront and resolve difficult situations and conflict with key customers externally and internally while still maintaining a strong working relationship.Benefits
      • 5 weeks PTO/yr
      • Robust 401K
      • Exceptional health care benefits
      • Click here to view a list of all our benefits!


Keywords: Server Products Inc, Milwaukee , Sr. Customer Marketing Manager, Executive , Richfield, Wisconsin

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