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Front Desk Manager - The Pfister Hotel

Company: Marcus Hotels
Location: Milwaukee
Posted on: May 27, 2023

Job Description:

As the Front Desk Manager, you will provide dynamic leadership and management of the Front Desk and Pfister Butler (PBX) Operations. In this role you will assist with superivising front desk operations to ensure a high degree of quality and service for guests and assists with supervision of hotel operations when necessary.
Built in 1893, The Pfister Hotel in Milwaukee has been a hotel icon for nearly 130 years. As one of the best hotels in Milwaukee and the Midwest, we continue to celebrate a grand tradition of gracious service and impeccable style. The Pfister Hotel has received AAA Four Diamond hotel status for 46 consecutive years. The hotel is one of only 11 properties throughout North America to maintain the AAA Four Diamond designation since the inception of the Diamond Rating program in 1976.
What you will be doing:

  • Assists with recruiting, selecting and retaining a quality front desk staff.
  • Performs training of front desk staff on Hotel policies, practices and procedures.
  • Promotes harmonious associate relations through effective supervisory practices.
  • Assists with performance reviews, disciplinary actions and discharge of front desk associates.
  • Schedules front desk associates to ensure acceptable coverage and maintains payroll within guidelines.
  • Ensures high levels of quality and service in front desk area.
  • Receives and resolves guest complaints within assigned authority.
  • Operates front desk to include greeting guests, performing guest transactions, operating the front office system, answering the phone and ordering front desk supplies.
  • Assures current and accurate accounting, including cash drawer, bank deposit and change, checks, accounts receivable, advance deposits, credit cards and petty cash.
  • Performs all other related duties as required. What we are looking for:
    • Previous Hotel front desk experience required.
    • High School Diploma required.
    • Good supervisory skills.
    • Good verbal and written communication skills.
    • Ability to use office and front desk equipment.
    • Ability to read, write, and speak English.
    • Must have flexible work schedule and work as required.
    • Represent company in a professional manner. Benefits:
      • A free, well-balanced meal every shift
      • Room discounts at Marcus Hotels & Resorts and Historic Hotels of America properties
      • Discounts at Marcus Hotels & Resorts restaurants, golfing, skiing and spa
      • Discounted parking
      • Paid time off
      • Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match
        The Pfister Hotel is an equal opportunity employer.

Keywords: Marcus Hotels, Milwaukee , Front Desk Manager - The Pfister Hotel, Executive , Milwaukee, Wisconsin

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