LTC Underwriting Manager
Company: Northwestern Mutual
Location: Franklin
Posted on: September 18, 2023
Job Description:
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive difference.
Primary Duties and Responsibilities
- Directs and manages the operations of the Long Term Care(LTC)
Underwriting Division through the recruitment, selection, training,
development, motivation, and salary administration of underwriter
staff oversees/coordinates division workflow.
- Manages large scale LTC and other company/corporate projects,
customer service initiatives, and workflow design efforts.
- Ensures customer centered communication focus with the Network
and serves as communication liaison/resource providing technical
problem resolution with field management, financial
representatives, company management, other companies and insurance
departments regarding underwriting concerns and issues.
- Plans, directs, and coordinates the activities of the LTC
Underwriting Team maintaining departmental service standards and
objectives with favorable morbidity experience and persistency at
the lowest possible net cost.
- Supervises and directs the work activities and risk analysis of
a high level professional/technical staff ranging from level P1
Specialist to level P3 Consultant.
- Performs all aspects of performance management and career
development including compliance with NM's Affirmative Action
programs and EEO law and regulations.
- Responsible for the development of all levels of underwriters
through the referral process, individual instruction, case audits,
and classroom instruction.
- Coordinates and implements new underwriting guidelines,
practices, and procedures.
- Coordinates and leads major systems and process improvement
initiatives in the LTC Department.
- Provides leadership to all aspects of these systems and process
improvements including workflow, process changes, and systems
development initiatives.
- Acts as a liaison to other insurance operations departments
when implementing initiatives.
- Develops, implements, and monitors customer service standards
for the Network. Initiates communication to address and resolve
technical problems with field management.
- Responds to complex/sensitive customer service complaints and
questions in compliance with the National Association of Insurance
Commission guidelines.
Qualifications
- Bachelor's degree or Advanced degree and progressively
responsible work experience emphasizing decision making, team
building, communication, and personal development.
- A minimum of five years of experience in insurance operations
with knowledge of risk selection concepts and insurance
practices.
- Knowledge of underwriting preferred.
- Demonstrated excellence in customer service intervention
resulting in successful technical problem resolution.
- Strong interest in people development with demonstrated
leadership and decision making skills.
- Experience in supervision desirable.
- Excellent oral and written communication skills with the proven
ability to successfully negotiate problem resolutions with the
field force, policyowners, and employees.
- Superior organizational and leadership skills demonstrated by
proven experience in managing projects, systems, and/or
processes.
- Demonstrated project management experience with the ability to
lead operation change initiatives.
- Exceptional demonstration of skills leading people and building
teams.
- Minimum of seven years of operational experience preferred.
Experience may include people management experience, Lead
Underwriter Consultant, training development of underwriters at all
levels resulting in performance improvements.
- Previous underwriting experience preferred. Benefits:
- Competitive base pay
- 401K
- Pension plan
- Educational assistance
- Performance based incentive pay
- Medical, dental and vision insurance
- Parental leave
- Caregiver time off
- ---.and more Compensation Range: Pay Range - Start: $89,040.00
Pay Range - End: $165,360.00 N ort hwester n Mutual pays on a
geographic-specific salary structure and placement in the salary
range for this position will be determined by a number of factors
including the skills, education, training, credentials and
experience of the candidate; the scope, complexity as well as the
cost of labor in the market; and other conditions of employment. At
Northwestern Mutual, it is not typical for an individual to be
hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances
of each case. Please note that the salary range listed in the
posting is the standard pay structure. Positions in certain
locations (such as California) may provide an increase on the
standard pay structure based on the location. Please click - for
additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our
client's interests at the center of all we do. Get started now! We
are an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender identity or
expression, sexual orientation, national origin, disability, age or
status as a protected veteran, or any other characteristic
protected by law. If you work or would be working in California,
Colorado, New York City, Washington or outside of a Corporate
location, please click for information pertaining to compensation
and benefits.
FIND YOUR FUTUREWe're excited about the potential people bring to
Northwestern Mutual. You can grow your career here while enjoying
first-class perks, benefits, and commitment to diversity and
inclusion. -
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groupsPandoLogic. Keywords: Underwriting
Manager, Location: Franklin, WI - 53132
Keywords: Northwestern Mutual, Milwaukee , LTC Underwriting Manager, Executive , Franklin, Wisconsin
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