Company: Northwestern Mutual
Posted on: September 18, 2023
At Northwestern Mutual, we are strong, innovative and growing.
We invest in our people. We care and make a positive difference.
Summary Direct and manage the operations of an Underwriting unit
through the recruitment, selection, training, development,
motivation, and salary administration of underwriter staff.
Specifically, oversee/coordinate division workflow and manage New
Business projects, customer service initiatives, work efforts and
risk analysis of underwriters, with the goal of ensuring a
customer-centered communication focus at the agency level.
Participate, coordinate or independently lead complex projects to
include major system and process improvement initiatives in the New
Business Department. Serve as communication liaison/resource,
providing technical problem resolution with field management,
agents, company management, other companies and insurance
departments regarding underwriting concerns and issues. Develop,
implement, and monitor customer service standards for agency-level
staff. Primary Duties and Responsibilities
People Leadership and Management
- Plan, direct, and coordinate the activities of an Underwriting
unit - maintaining departmental service standards and objectives
with favorable mortality experience and persistency at the lowest
possible net cost.
- Supervise and direct the work activities and risk analysis of
underwriters. Perform all aspects of performance management and
career development through goal setting, ongoing assessment and
- Responsible for the development of underwriters through the
referral process, individual instruction, case audits, and
classroom instruction. Coordinate and implement new underwriting
guidelines, practices, and procedures. Operational/Project
- Participate, coordinate or independently lead complex projects
to include major system and process improvement initiatives in the
New Business Department.
- Provide leadership to all aspects of these systems and process
improvements including workflow, process changes and systems
development initiatives. Act as a liaison to other insurance
operations departments when implementing initiatives. Execute
change management and communication plans.
- Develop, implement, and monitor customer service standards for
the Field Force. Initiate communication to address and resolve
technical problems with field management.
- Recommend and implement improved service strategies/standards
to address work efficiencies. (i.e. divisional workflow
roles/responsibilities; work area layout/workflow).
- Coordinate designs, and deliver field visitations programs and
videoconference to improve Home Office/Field relationships and to
communicate New Business practices and changes.
- Manage the budget for respective unit. Technical
- Respond to complex/sensitive customer service complaints and
questions in compliance with the National Association of Insurance
Commission guidelines. Qualifications
- Bachelors' degree and/or an equivalent combination of education
or progressively responsible work experience.
- Track record of obtaining results.
- Demonstrated skills in relationship building, planning and
directing work, decision-making, communication, and change
- Strong project management skills with the ability to lead or
manage departmental projects or process improvement
- Strong interest in people development with competence in staff
selection, assignment, training, development, motivation and
- Superior communication skills with the proven ability to build
trusted relationships and successfully negotiate issues with the
field, policy owners, and employees.
- Minimum of seven years of operational experience preferred.
Experience may include people management experience, Lead
Underwriter Consultant, training development of underwriters at all
levels resulting in performance improvements.
- Previous life underwriting experience preferred.
Business Metrics - Intermediate
Cross-Functional Partnerships - Advanced
Customer Service - Advanced
Detail-Oriented - Advanced
Field Consulting - Advanced
Financial Analysis - Intermediate
Future Planning - Intermediate
Industry Trend Analysis - Intermediate
Insurance Products - Intermediate
Insurance Underwriting - Basic
Process Improvements - Intermediate
Risk Analysis - Basic Compensation Range: Pay Range - Start:
$89,040.00 Pay Range - End: $165,360.00 N ort hwester n Mutual pays
on a geographic-specific salary structure and placement in the
salary range for this position will be determined by a number of
factors including the skills, education, training, credentials and
experience of the candidate; the scope, complexity as well as the
cost of labor in the market; and other conditions of employment. At
Northwestern Mutual, it is not typical for an individual to be
hired at or near the top of the range for their role and
compensation decisions are dependent on the facts and circumstances
of each case. Please note that the salary range listed in the
posting is the standard pay structure. Positions in certain
locations (such as California) may provide an increase on the
standard pay structure based on the location. Please click - for
additional information relating to location-based pay structures.
Grow your career with a best-in-class company that puts our
client's interests at the center of all we do. Get started now! We
are an equal opportunity/affirmative action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender identity or
expression, sexual orientation, national origin, disability, age or
status as a protected veteran, or any other characteristic
protected by law. If you work or would be working in California,
Colorado, New York City, Washington or outside of a Corporate
location, please click for information pertaining to compensation
FIND YOUR FUTUREWe're excited about the potential people bring to
Northwestern Mutual. You can grow your career here while enjoying
first-class perks, benefits, and commitment to diversity and
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groupsPandoLogic. Keywords: Underwriting
Manager, Location: Franklin, WI - 53132
Keywords: Northwestern Mutual, Milwaukee , Underwriting Manager, Executive , Franklin, Wisconsin
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