Customer Success Manager - Public Sector
Company: Salesforce
Location: Chicago
Posted on: May 14, 2025
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Job Description:
--- Serve as the single point of customer accountability
responsible for the orchestration of all Signature deliverables,
experience, renewal, and expansion.--- Cultivate and maintain
stakeholder relationships with the customer's IT and business
executive leadership, sponsors, and decision-makers within customer
organizations that have purchased Signature.--- Help your customers
achieve their business goals and outcomes on the Salesforce
platform by:Coordinating the completion of the Signature Success
catalog of services as required for your customer.Providing timely,
proactive Salesforce feature guidance based on the areas of
interest for your customer.Acting as an advisor to your customers
for the adoption of new features of Salesforce's annual release
schedules and identifying potential challenges and risks to your
customer's implementation.--- Communicate the value of Signature
Success. Be accountable for ensuring all collaborators understand
this value so customers can renew Signature Success.--- Act as an
advocate for customers during the triage and resolution of
high-severity cases to assist with the timely resolution of these
issues.--- The CSM may be required for occasional travel to
customer sites and may need to be available for some after-hour or
weekend coverage, depending on the customer's need.Minimum
Requirements--- Minimum of 8 years of work experience in one or
more of the following: Technical Customer Success, Salesforce CRM
or SaaS platform use, project leadership, technology solutions
development, technical solutions, and/or solutions architecture.---
Experience with Salesforce Sales Cloud and/or Service Cloud and/or
a relevant competing platform.--- 4+ years' experience in
management consulting services---Excellent communication and
presentation skills, with demonstrated ability to communicate and
influence effectively at all levels of the organization, including
executive and C-level.--- Skills for analyzing technical concepts,
translating them into business terms, and mapping business
requirements into technical features.--- Ability to explain complex
technical concepts in business-friendly terms to customers, then
explain customer needs to internal partners.--- Knowledge of
software development process and design methodologies.---
Experience leading efforts of cross-functional teams to facilitate
the resolution or disposition of customer needs or projects.--- US
CitizenPreferred Requirements--- Salesforce product certifications
are a plus (AI Associate, Administrator, Advanced Administrator,
Platform App Builder, Sales Cloud Consultant, and Service Cloud
Consultant).--- Knowledge of Salesforce products and features,
capabilities, best use, and how to deploy.--- Experience working
with Enterprise-level customers.
Note: This is an office-flexible role. The expectation is to be
in-office 3 days a week when local to an office (Seattle/Bellevue,
Chicago/Indianapolis, Atlanta, Washington DC).
Our Investment In You--- World-class enablement and on-demand
training - check out trailhead.com for a sneak peek!--- Exposure to
executive thought leaders with a passion for living our values---
Clear path to promotion with accelerated leadership development
programs--- Weekly 1:1 coaching with your leadership--- Fast Ramp
mentorship program--- Week-long product boot camp--- Sandler Sales
TrainingVolunteer OpportunitiesHave you heard of our 1:1:1 model,
focused on giving back to the community? The success in giving back
has helped us and our Trailblazer community become a leader in
philanthropy, culture, and innovation. We are one of the World's
Most Innovative Companies; according to Forbes, we are #1 in
PEOPLE's Top 15Companies that Care and are on Fortune's Change the
World list. Values create value. Our values helped drive our
revenue to $13.28 billion in fiscal year 2019.We have a
public-facing website that explains our various benefits for:---
Health benefits--- Financial benefits and perks--- Time off and
leave policies--- Parental benefits--- Perks and discounts--- Visit
salesforcebenefits.com for the full breakdownAccommodationsIf you
require assistance due to a disability applying for open positions
please submit a request via this Accommodations Request Form
.Posting StatementSalesforce is an equal opportunity employer and
maintains a policy of non-discrimination with all employees and
applicants for employment. What does that mean exactly? It means
that at Salesforce, we believe in equality for all. And we believe
we can lead the path to equality in part by creating a workplace
that's inclusive, and free from discrimination. Know your rights:
workplace discrimination is illegal. Any employee or potential
employee will be assessed on the basis of merit, competence and
qualifications - without regard to race, religion, color, national
origin, sex, sexual orientation, gender expression or identity,
transgender status, age, disability, veteran or marital status,
political viewpoint, or other classifications protected by law.
This policy applies to current and prospective employees, no matter
where they are in their Salesforce employment journey. It also
applies to recruiting, hiring, job assignment, compensation,
promotion, benefits, training, assessment of job performance,
discipline, termination, and everything in between. Recruiting,
hiring, and promotion decisions at Salesforce are fair and based on
merit. The same goes for compensation, benefits, promotions,
transfers, reduction in workforce, recall, training, and
education.For Washington-based roles, the base salary hiring range
for this position is $133,400 to $183,500.For Washington D.C based
roles, the base salary hiring range for this position is $133,400
to $183,500.For Illinois based roles, the base salary hiring range
for this position is $133,400 to $183,500.Compensation offered will
be determined by factors such as location, level, job-related
knowledge, skills, and experience. Certain roles may be eligible
for incentive compensation, equity, benefits. More details about
our company benefits can be found at the following link:
https://www.salesforcebenefits.com.Similar Jobs (6)Tableau Customer
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on Posted 30+ Days AgoWe're Salesforce, the Customer Company,
inspiring the future of business with AI + Data + CRM. Leading with
our core values, we help companies across every industry blaze new
trails and connect with customers in a whole new way. And, we
empower you to be a Trailblazer, too - driving your performance and
career growth, charting new paths, and improving the state of the
world. If you believe in business as the greatest platform for
change and in companies doing well and doing good - you've come to
the right place.
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Keywords: Salesforce, Milwaukee , Customer Success Manager - Public Sector, Executive , Chicago, Wisconsin
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