Registration Assistant - Community Dental Clinic

Company: Marquette University
Location: Milwaukee
Posted on: August 7, 2022

Job Description:

Posting Details

Position Information

Posting Number 201103045 Position Title Registration Assistant - Community Dental Clinic State WI Employment Status Full Time Position Status Regular If Limited Term (End Date of Assignment, Project, or Grant) Position Type Staff Position Overview

Greet patients; coordinate the scheduling and registration of patients; provide cash handling and support to other areas of the dental school as needed. Clinic is located at 2906 S. 20th Street, Milwaukee. .

Duties and Responsibilities

1. Greet patients upon check-in

2. Present patient with medical history paperwork or daily appointment form

3. Perform data entry including: new patient registration; re-registration including updating insurance and demographic information; and treatment information.

4. Facilitate the patient billing process including verifying patient insurance eligibility, copy insurance card information; assist with the processing of insurance forms and information for Title-19, Illinois Public Aid, Division of Vocational Rehabilitation and Delta Dental and other private insurance payments.

5. Schedule and confirm patient appointments.

6. Maintain accurate patient visit reports; daily patient schedule and cancellations.

7. Answer phone calls and respond to messages from students, faculty, new patients, patients and vendors being responsive to queries, questions and complaints and directing unresolved complaints. Page students when necessary.

8. Maintain the reception/cashier area.

9. Maintain and facilitate the handling of patient records including assembling new patient records.

10. Run daily appointment list and appointment forms for the following day appointments.

11. Process and record payments for dental treatment and allocate payment to treatment.

12. Reconcile cash drawer and credit card receipts and submit results to the Office of Finance & Administration.

13. Order supplies using MUSoD procedures; restock and organize supplies.

14. Provide support to other clinical areas as assigned.

15. Perform other duties and responsibilities as required, assigned, or requested.

Required Knowledge, Skills and Abilities

* High school education
* One year related experience.
* Familiarity with computer software.
* Strong verbal and written communication skills.
* Excellent customer service and listening skills.
* Must have knowledge of inventory control/supply ordering.
* Courteous demeanor, discretion, flexibility, ability to work and communicate with people from a diverse population.
* Ability to work independently with little supervision and constant interruptions in an environment that can be stressful at times.

Preferred Knowledge, Skills and Abilities

* Knowledge of dental terminology helpful. Previous experience working in an academic setting and knowledge of Marquette University School of Dentistry policy and procedures helpful.
* Bi-lingual preferred.

Department Dental School Posting Date 11/12/2021 Closing Date Special Instructions to Applicants EOE Statement

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

Required Documents

Required Documents

* Resume
* Cover Letter/Letter of Application

Optional Documents

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* * Do you have 1 year of related experience?
* Yes
* No


* * Do you have a high school diploma or equivalent?
* Yes
* No


* * Are you fluent in written and spoken Spanish?
* Yes
* No


* * What is the salary range you would require for this role?
* $13 - $13.50/hour
* $13.50 - $14/hour
* $14+/hour

Keywords: Marquette University, Milwaukee , Registration Assistant - Community Dental Clinic, Healthcare , Milwaukee, Wisconsin