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Associate Manager, Surgical Support Services

Company: Ascension
Location: Brookfield
Posted on: September 23, 2022

Job Description:

We Are Hiring

We are hiring a full-time Associate Manager, Surgical Support Services.Brookfield, WIThe Resource Group, a subsidiary of Ascension, is a business transformation services organization that specializes in resource and supply chain management.Through implementation of its User-Directed Integrated Solutions, The Resource Group transforms the resource and supply function by delivering value through Operations and Logistics Optimization, Strategic Sourcing, and Change Management. Although it specializes in these areas, as its core, The Resource Group is rooted in the ideals of hospitality and believes that success is measured by the satisfaction of the customer. The Resource Group's success has allowed it to expand and serve various healthcare systems looking to decrease non-payroll expenses and increase operational efficiencies. Today, The Resource Group serves over 2,700 locations including over 155 acute care hospitals across 22 states and Washington D.C.This success and value are delivered by The Resource Group's people, and it is the people and culture that enables The Resource Group to achieve success while working toward the common goal of lowering the cost of healthcare.As such, The Resource Group believes in:1) Hiring talent from all industries and demographics to foster innovation and diversity of thought and experience2) Investing in the people who deliver long-term success to our Participants3) Transforming the way our associates develop so they can help transform the organizations we serve4) Creating a culture of continuous learning to prosper in an ever-changing business environmentThe Resource Group offers exciting opportunities for all levels of professionals and views resource and supply management as a dynamic career with opportunities for growth and advancement within and across disciplines and teams. Positions are available across a number of strategic resource and supply management roles, allowing multiple entry points into The Resource Group. Learn more about our company our culture and our remote work options at
What You Will Do

This role falls within The Resource Groups Operations and Logistics Optimization Solution. Operations and Logistics Optimization comprises six communities working together to align inventory and data management, operational procedures, and key performance indicators, and to deliver a cost-effective, highly-efficient managed distributor model. By combining a culture of hospitality with leading operations and logistics processes and controls, these communities of skilled associates ensure resource and supply management runs silently in the background and operates in service of physicians, clinicians, leadership, and associates.The Surgical Support Services team is responsible for assisting with the delivery of consistently exceptional experiences for our surgeons, clinicians and patients. As a member of The Resource Group's Surgical Support Services team, the Associate Manager, Surgical Support Services - Sterile Processing provides leadership and direction within the Sterile Processing Department (SPD) at their location(s) to deliver quality service to physicians and clinicians and support exceptional patient safety, outcomes and customer satisfaction. The Associate Manager is responsible for monitoring the day-to-day activity related to processing/sterilization service, inventory control, and case cart management within the department as well as supply/support staff as appropriate.The Associate Manager provides guidance, direction and leadership to all Sterile Processing associates within their location(s). The Associate Manager position responsibilities include managing the daily work activities of the department staff; ensuring quality, productivity, and labor efficiency; and assisting leadership in accomplishing operational objectives. This Associate Manager should model the attitude and culture expected throughout the department and build relationships with SPD customers. The Associate Manager provides guidance to staff and is responsible for staffing, budget compliance, contributing to staffing decisions such as hiring and terminating employment, coaching and counseling employees on work-related performance, and assisting in the implementation of policies and procedures to ensure a safe and effective work environment. The Associate Manager also implements training, monitoring and operations initiatives that assure compliance with ethical and legal business practices and accreditation/regulatory/government regulations. This Associate Manager should lead in the professional development and growth of their team members.ResponsibilitiesBuilds and maintains relationships with Ascension market leadership, listens to end-user needs, moves initiatives forward, and serves as a resource when issues arise; supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvementPromotes culture of continuous improvement by encouraging identification of opportunities and resourcing the solution for identified opportunitiesSupports, implements and monitors infection prevention goalsEnsures budget compliance, identifies budget variances and determines strategy for budget reconciliation Supervises and manages associate performance; provides ongoing performance feedback, addresses issues, orients and trains associates, monitors workflows and develops plans for process improvementMonitors and ensures achievement and maintenance of certifications for staffDevelops and maintains standards in consistent instrument and equipment quality, distribution and availability and compliance with safety and regulatory standards; initiates improvements as necessaryMonitors and ensures adherence to national standards and benchmarksDetermines needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock suppliesDevelops reporting as required, including costing/budgeting (new instruments, replacement etc.), staffing etc.Attends and contributes to safety huddlesSchedules and coordinates departmental training; manages work programs; oversees on-the-job trainingPerforms other duties as assigned
What You Will Need

Licensure / Certification / Registration:

  • One or more of the following required:
    • Central Service Tech specializing in Sterile Processing credentialed from the International Association of Healthcare Central Service Material Management (IAHCSMM) obtained within 12 Months (1 year) of hire date or job transfer date.
    • Central Service Tech specializing in Sterile Processing credentialed from the Certification Board for Sterile Processing and Distribution (CBSPD) obtained within 12 Months (1 year) of hire date or job transfer date.Education:
      • High school diploma/GED with 2 years of experience, or Associates degree, or Technical degree required.Work Experience:
        • 3 years of experience required.
        • 1 year of leadership or management experience required.
          Additional Preferences

          • Bachelors Degree Strongly Preferred (Applicants currently enrolled or must have completed their bachelor's degree, both internally and externally)
          • 1-3 years of combined relevant experience (project management, associate management, and/or sterile processing) Certifications:- IAHSCMM - CRCST; Certified Registered Central Service Technician - required- IAHSCMM - CIS; Certified Instrument Specialist - optional- IAHSCMM - CHL; Certified Healthcare Leader Training - required*Can be completed 12 months post-hireThe Resource Group's value is delivered through its people, and it is our people and culture that enables us to achieve success. We have created an environment where individuals can thrive while working toward the common goal of lowering the cost of healthcare. Passion and hard work are necessary to accomplish this goal, and we are always looking for people who bring a fresh perspective. In addition to the experience listed below, all Resource Group associates embody the following soft skills and attributes: Nice, Bright, High-Energy, Inclusive, Willing to Give Away Power, Inspired by Mission, Invigorated by Change.
            Why Join Our Team

            When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
            Equal Employment Opportunity Employer

Keywords: Ascension, Milwaukee , Associate Manager, Surgical Support Services, Healthcare , Brookfield, Wisconsin

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