Triage Registered Nurse

Company: GI Associates
Location: Milwaukee
Posted on: February 12, 2026

Job Description:

Job Description Job Description Job summary The Triage Registered Nurse (RN) is responsible for handling patient phone calls and care in collaboration with the Physician, Mid-level, Clinical Manager, and/or Director of Clinical Services. Calls may be directly from the patient, staff, outside doctors, long term care facilities, and acute care settings. The Triage RN will give advice and/or take action according to protocols while ensuring that the patient receives the highest quality of care in a timely matter. Eight (5 day work week) and Ten (4 day work week) hour shift options available Monday through Friday between the hours of 7:00am - 5:30pm. No Weekends, No Holidays, No Call hours. Hybrid work options available after onsite onboarding. Summary of essential job functions Assesses patient calls for urgency and prioritizes appropriately Provides patient care over the phone, utilizing the nursing process (assess, plan, intervention, evaluation) Recognizes life-threatening situations and responds accordingly based on department protocols Advises patients regarding problems/symptoms professionally and compassionately at all times Utilizes the department Triage Protocols when advising patients Develop a plan for patients in distress, and depending on severity, contacts doctor or P.A. for collaboration Able to remain calm during stressful times Able to respond proficiently to patients’ needs with an emphasis on productivity Works collaboratively with physicians, mid-levels, physician’s nurses/clinical assistants, Triage Staff to optimize patient care Refills patient medications according to office policy Utilizes Practiced Management System (PMS) and Electronic Medical Record (EMR) appropriately and efficiently Maintains a high level of confidentiality Documents patient care accurately, in the proper location in the EMR, and in a timely fashion Answers live calls as a priority and follows up on patient phone calls within the hour Oversees and facilitates the duties of the Triage assistant and Triage Techs as assigned, reassigning duties as necessary to meet department needs and maintain work flow Facilitates a harmonious work environment, whereby treating all coworkers with respect and dignity Adheres to policies and procedures as set forth in the Employee Manual Flexible in meeting the needs of the department Maintains a safe work environment Performs clerical duties such as faxing, photocopying, and filing All other duties as assigned Minimum requirements Current RN licensure in the State of Wisconsin Ability to communicate effectively with patients, family members, physicians, coworkers, and outside customers Computer and accurate keyboarding skills required Desired Qualifications Previous Gastroenterology experience E04JI80004vh4082sgo

Keywords: GI Associates, Milwaukee , Triage Registered Nurse, Healthcare , Milwaukee, Wisconsin