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Customer Service Rep

Company: SaintA
Location: Milwaukee
Posted on: October 17, 2020

Job Description:

SaintA's mission is to facilitate equity, learning, healing and wellness by restoring the connections that help children and families thrive. Job Purpose: The Customer Service Representative will serve as the first contact/front line representation of the Agency at the 8901 W. Capitol Drive location. Responsible for welcoming visitors and clients and attending to their needs. Duties: Assist visitors, callers, or staff, routing calls to designated personnel within the agency Follow protocol regarding client communications while maintaining confidentiality and adhering to all HIPAA requirements Utilize electronic health record (EHR) to check clients in for appointment, enter account information, request and accept payment and generate receipt Verify insurance 24 hours before all appointments and at arrival Schedule follow up appointments and reschedule missed appointments Generate welcome letters, referral letters and contact letters according to protocol Process and sort internal and external mail and packages on a daily basis Support the Administrative team in program-related tasks as requested Coordinate staff hospitality processes including, but not limited to, ordering catered lunches, ordering flowers and generating birthday and anniversary recognition materials Update clinic manuals and maintain outcome data according to protocol Qualifications: High school graduate or equivalent; Associates Degree or some post-secondary education preferred Mid-level computer and clerical knowledge. Ability to use and maintain various types of office equipment including phones, computer software/hardware, fax, scanner and copying machines Proficient use of Microsoft Office 365 suite of products Excellent customer service skills, both in-person and over the telephone Prior medical office experience preferred Ability to learn and use Electronic Health Record software Excellent problem-solving, decision making and communication skills Position Details: Full time, 40 hours per week with availability for overtime, hours between 7:30 - 6. Occasional need for flexibility with regular hours and availability for overtime Reports directly to Clinical Services Operational Manager Pay grade 1: $15.00 - $20.29 per hour Organizational Information: SaintA is a Wisconsin provider of family centered care and educational services. SaintA has an acute focus on trauma informed care (TIC), which is a philosophy and practice that acknowledges the profound effects of trauma on the developing brain. Together with our families, SaintA works to recognize the neurobiological effects of trauma and address them with evidence-informed care, leading to healing, resiliency, and the ability to live stable, successful lives. SaintA provides a rich continuum of services, including: Child Welfare and Foster Care Support for youth who have aged out of care Care Coordination and Wraparound services Mental health therapy and supports such as The Clinic @ SaintA, Family Preservation, Treatment Foster Care, Integrated Community Treatment Professional education and clinical consultation (for organizations, schools, and individual/family) Interested parties please submit a cover letter and resume online. Minority candidates are strongly encouraged to apply. EOE: Minorities/Females/Veterans/Disabilities Employment Type: Full Time Salary: 20.29 Hourly Bonus/Commission: No

Keywords: SaintA, Milwaukee , Customer Service Rep, Hospitality & Tourism , Milwaukee, Wisconsin

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