Customer Service Representatives - Phones: Full Time Weekend PM Shift

Company: Delta Defense
Location: West Bend
Posted on: February 23, 2021

Job Description:

Delta Defense is the private company that provides Marketing, Operations and Customer Care for the U.S. Concealed Carry Association. Delta Defense, LLC, is one of the fastest-growing companies in America. Inc. 5000 company EIGHT years in a row! Journal Sentinel Top Workplace - 5 years in a row Milwaukee Business Journal Top Workplace - 5 years in a rowWe are a fun, fast-paced and rewarding place to work and grow! We hire rockstars, and help them rock even harder! THESE ARE WORK FROM HOME OPENINGS - OR YOU CAN WORK AT OUR HQ Hours for this shift are Friday-Monday 11:30AM -10:00PM CST or 12:30PM-11:00PM CST Position Summary: Think you are up to joining one of the best teams in the industry? Help us inspire loyalty on our inbound customer service calls, by providing exceptional service and an engaging and genuine experience. We aren't just a customer service team; we build relationships and make our members feel they are part of our family. 80% of your day will be spent communicating with people over the phone. We support our members by providing information about personal self defense training and products that support protecting themselves.Duties/Responsibilities:

• Have awesome, engaging conversations with callers
• Be clear, confident and concise on the phone
• Handle and resolve customer issues
• Follow up with our customers when promised
• Coach, mentor and train other teammates
• Deepen and retain member relationships through needs assessment
• Empathize with members
• Provide offers and solutions that match the customers needs
• Must obtain your Wisconsin Property and Casualty license (training and testing provided)Skills/Abilities and Educational Requirements:
  • Excellent organizational and time management skills
  • Have a strong belief in the Second Amendment
  • Computer savvy-ness, including the ability to learn new things quickly
  • Relentless follow-through and ability to prioritize multiple tasks
  • Desire to WOW customers daily
  • Ability to identify and resolve problems
  • Strong interpersonal skills and ability to quickly establish rapport with people
  • Embody and empathetic approach to every conversation
  • Hungry to exceed expectations
  • Have real conversations with customers; we don't use scripts
  • Associates degree or higher preferred
  • Minimum of one year of experience in a fast paced customer service environment
  • Demonstrates the Core Values of Delta Defense, LLCFIRST SIX WEEKS OF TRAINING THE HOURS ARE FIRST SHIFT HOURS, Monday - Friday 8 to 4:30PM CST PM19
    
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Keywords: Delta Defense, Milwaukee , Customer Service Representatives - Phones: Full Time Weekend PM Shift, Hospitality & Tourism , West Bend, Wisconsin