Housekeeping Supervisor
Company: Sheraton Milwaukee Brookfield
Location: Brookfield
Posted on: November 22, 2021
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Job Description:
REPORTS TO: Executive Housekeeper
SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry
personnel
Benefits/Perks of Working With Us:
Upon joining Real Hospitality Group, associates are offered
competitive compensation, career growth opportunities, flexible
access to wages, holiday, sick and vacation pay, health, dental and
vision insurance, employer paid life, accidental death, and
dismemberment insurance, an employee assistance program, a 401k,
and many associate discount options.
Purpose for the Position: The Housekeeping Supervisor will support
the housekeeping and laundry departments manage all facets of the
Housekeeping Department in the absence of the Executive
Housekeeper, ensuring high levels of cleanliness, guest service and
satisfaction throughout the hotel. This includes guestrooms,
hallways, lobbies, public areas, rest areas, laundry, storage and
work areas.
The Housekeeping Supervisor Essential Responsibilities:
-Supervises housekeeping and laundry staff: participating in
associate performance evaluations, training and development.
-Assists the executive housekeeper in the development of the
department's annual budget.
-Participates in cost control systems for staffing, inventories,
(linen, terry, OS&E and cleaning supplies.
-Enforces policies and procedures in the department.
-Ensures quality services are rendered in meeting guest needs and
that guest relations are enhanced.
-Directs hourly associates in all areas of the department.
-Prepares daily assignment sheets for all housekeeping and laundry
associates.
-Maintains cleanliness quality based on hotel objectives.
-Inspects, monitors and maintains level of cleanliness in all
assigned guest rooms. Reports all unsatisfactory conditions to the
room attendant assigned and takes personal responsibility to ensure
that actions are taken to remedy any substandard cleanliness or
maintenance related conditions in each guestroom.
-Assumes responsibility for the guest feedback and guest service
scores in all departmental related indices.
-Inspects monitors and maintains level of cleanliness in event
areas, storage areas, restrooms and public areas and offices.
-Compiles and reports accurate status of all guestrooms to the
front desk department.
-Works with the Security Office to enforce standard procedures for
the acceptance, security and return on guest lost and found
items.
-Maintains productivity and labor cost goals.
-At the direction of the executive housekeeper, conducts formal
inventories of linen, supplies and equipment as required.
-At the direction of the executive housekeeper participates in the
ordering of supplies so as to maintain adequate inventory
levels.
-Checks all vacant rooms and spaces, public spaces, storage areas
and rest areas each day.
-Maintains departmental key control.
-Maintains deep cleaning program.
-Complete projects as determined by the Executive Housekeeper.
To do this kind of work, you must be able to:
-Read and interpret business records and statistical reports.
-Analyze and interpret established policies.
-Make business decisions based on production reports and similar
facts as well as on your own experience and personal opinions.
-Deal with the general public, customers, associates, union and
government officials with tact and courtesy.
-Plan and organize the work of others.
-Change activity frequently and cope with interruptions.
-Speak and write clearly.
-Accept full responsibility for managing and activity.
-Be available for work evenings, weekends and holidays.
Physical Demands: Lifting 20 lbs. maximum with frequent lifting
and/or carrying of objects weighing up to 10 lbs. Requires walking
or standing to a significant degree, reaching, handling, feeling,
talking, hearing, seeing.
Environmental Conditions: Inside: Protection from weather
conditions but not necessarily from temperature changes. A job is
considered "inside" if the worker spends approximately 75% or more
of the time inside.
Math Skills: Requires mathematical development sufficient to be
able to: Deal with system of real numbers; algebraic solution of
equations and probability and statistical inference. Apply
fractions, percentages, ratio and proportion.
Language Skills: Must have developed language skills to the point
to be able to: Read newspapers, periodicals, journals and manuals.
Write business letters, summaries and reports using prescribed
format, and conforming to all rules of punctuation, grammar,
diction and style. Participate in discussions and debates. Speak
extemporaneously on a variety of subjects.
Relationships to Data, People and Things:
Data: Coordinating: Determining time, place and sequence of
operations or action to be taken on the basis of analysis of data;
executing determination and/or reporting on events.
People: Speaking-Signaling: Talking with and/or signaling people to
convey or exchange information, including giving assignments and/or
directions to helpers or assistants.
Things: Handling: Using body members, hand tools, and/or special
devices to work, move, or carry objects or materials. Involves
little or no latitude for judgment with regard to attainment of
standards or in selecting appropriate tools, objects or
materials.
Specific Vocational Preparation: Specific vocational training
includes an occupationally significant combination of: vocational
education, apprentice training, in-plant training, on-the-job
training, or essential experience in less responsible jobs which
lead to the higher job or serving in other jobs, over 1 year up to
and including 2 years. An Associates or Bachelor degree or higher
education preferred.
(ref. 60204)
Keywords: Sheraton Milwaukee Brookfield, Milwaukee , Housekeeping Supervisor, Hospitality & Tourism , Brookfield, Wisconsin
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