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Customer Service Representative

Company: Kelly Services
Location: New Berlin
Posted on: September 24, 2022

Job Description:

Looking to gain experience and knowledge within the Manufacturing Industry? We have a great opportunity for you with our growing client in New Berlin, WI. Our client will train you to be a Customer Service Representative and give you the opportunity to grow with them while offering promotional opportunities to skyrocket your career!This is a direct hire Customer Service Representative position, meaning you will be hired permanently with our client and offered their competitive benefit and vacation package upon hire. Benefits:

  • Health, Vision, and Dental Insurance
  • HSA + FSA
  • 401(k) matching
  • TeleMedicine
  • Vacation Package
  • EAP + so much more! Shifts Available:
    • 1st shift: Mon-Fri - 7:30am-4:30pm Wage as a Customer Service Representative :
      • $20 - $24/hr Interested in learning more about our client? This company is privately held and designs and manufactures comprehensive lines of auxiliary products for the plastics processing industry. They maintain an expansive product line, which includes size reduction equipment (granulators and shredders), material conveying equipment, metering and blending devices, heat exchangers (mold temperature control units and chillers), drying systems, and presses.Position Information:
        • Field incoming phone calls, faxes, and emails from customers and process new parts orders in a highly professional and proficient manner
        • Issue Returned Material Authorizations and track RMA activity within the facility as necessary
        • Conduct the necessary research of bills of material (BOM) and engineering drawings to identify the correct replacement parts for customers' specific models
        • Use the company's Materials Resource Planning (MRP) system to generate quotes for every parts order
        • Follow up on all open quotes to pursue potential parts sales, and record reasons for unconverted quotes
        • Provide answers to simple technical questions from customers regarding products & parts What kind of experience do you need to succeed?:
          • Associates Degree or BA (preferably Marketing and/or Communications) or some college or technical schooling preferred
          • 1-3 years of experience in customer support call center environment, preferably with some version of Automated Call Distribution program
          • 1-3 years of experience processing parts orders and RMA's
          • Experience with reading and analyzing engineering bills of material
          • Experience with computer MRP/ERP programs in addition to Microsoft Office Suite
          • Experience working directly with customers to develop and maintain positive customer relationships Click APPLY NOW for immediate consideration for this Customer Service Representative role in New Berlin, WI. We look forward to connecting with you!#CB #P2

Keywords: Kelly Services, Milwaukee , Customer Service Representative, Hospitality & Tourism , New Berlin, Wisconsin

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