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Customer Service Representative - CSR

Company: Conway Shield
Location: New Berlin
Posted on: November 26, 2022

Job Description:

*Job Objective: *Responsible for providing excellent and reliable customer service regarding product selection, placement of orders, pricing, quotes, complaints, filing, and expediting

*Responsibilities: *

* Provide excellent customer service in everyday activities with internal and external customers
* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Data entry - Order entry for customers that order via web or phone
* Importing eCommerce orders
* Post customer payments by recording cash, checks and credit card transactions
* A/R - Helping to maintain current accounts, resolving past due orders
* Cross Training to relieve other positions when necessary

*Job Specifications: *

* Effectively operate office equipment such as personal computer, printer, copier and fax machine
* Working knowledge of Microsoft Office, internet and email systems
* Excellent verbal and written communication skills
* Ability to work independently and as a team
* Customer focused
* Ability to multi-task and work in a team oriented fast paced work environment
* Organizational skills

*Experience/Educational Requirements: *

* High school education or equivalent
* Experience with Accounting systems and Acumatica a plus

*Physical/Mental Demands: *These physical demands are representative of those necessary to successfully perform the essential functions of this job. Reasonable accommodations may be considered to enable those with disabilities to perform these functions. While performing the responsibilities of this position, the employee is required to:

* Talk, hear and see at a close range
* Stand and walk or be mobile
* Sit for long periods of time
* Use hands and fingers, and to manipulate keys on a keyboard
* Perform occasional light physical duties, including handling of average-weight objects up to 20 pounds
* Handle multiple duties with often changing priorities
* Verbally communicate with others in person and/or on the phone

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Experience:
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Conway Shield, Milwaukee , Customer Service Representative - CSR, Hospitality & Tourism , New Berlin, Wisconsin

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