Front Desk Agent at Hilton Brand Hotel

Company: MATT 3 LLC
Location: Matteson
Posted on: April 3, 2026

Job Description:

Job Description Job Description About Us: At Hilton-branded hotels within the Garnet Hotels portfolio, we believe in warm hospitality, efficiency, and creating a seamless guest experience. We manage multiple properties across the U.S. and are currently seeking a reliable, friendly, and detail-oriented Front Desk Agent to join our team and represent the front line of guest service. Job Responsibilities: - Greet guests with professionalism and a warm, welcoming attitude - Check guests in and out using Hilton’s property management system (OnQ preferred) - Handle guest requests, complaints, and room assignments - Answer phones, manage reservations, and provide information about hotel amenities - Process payments and maintain accurate records - Collaborate with housekeeping and maintenance teams for smooth operations - Uphold Hilton brand standards at all times Requirements: - Previous front desk or hospitality experience preferred (Hilton brand experience is a plus) - Excellent communication and customer service skills - Ability to work flexible shifts, including weekends and holidays - Familiarity with front desk systems or willingness to learn - Strong attention to detail and ability to multitask - High school diploma or equivalent required Benefits: - Competitive hourly pay - Hilton employee discounts - Career growth opportunities within Garnet Hotels - Supportive work environment - On-site training provided Shift: - Full-time / Part-time options available - Shifts may vary (morning, evening, overnight) To Apply: Interested candidates may send their resume to: andy.g@garnethotels.org

Keywords: MATT 3 LLC, Milwaukee , Front Desk Agent at Hilton Brand Hotel, Hospitality & Tourism , Matteson, Wisconsin