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HR Generalist III

Company: Dimensional Thinking, LLC
Location: Brookfield
Posted on: November 22, 2021

Job Description:

HR Operations Specialist


This HR Ops Specialist role is a high-volume generalist position. It operates in some ways like a call center. The team members are on phones and managing multiple inboxes all day answering associate questions on HR policies. They will often manage up to 100 email/calls per day, but they have to be the experts on the HR policies. They also have to be highly detailed and very focused on auditing business processes within our system of record, Workday. Customer service skills are highly important. But not in the way some call centers operate. They need to have a conversation with every associate and ask the right types of questions to know what their concerns are-which may not be straightforward. They need to discern when policies may be treated differently based on the scenario (what state the associate lives in, if they came through an acquisition, what level role they have in the company, etc.). So they cannot be on "auto pilot" and crank through the calls and emails. They have to think through each person and their questions to give the right answers. So this role is definitely one that builds perseverance-but works out great for those who want an HR career. After one year they will be more knowledgeable about all HR topics than your average HRBP.

In this dynamic role, you will become an HR Operations subject matter expert communicating benefit policy and outlining HR processes to our 44,000 Associates.

Job Requirements:
What does a great HR Operations Specialist role look like?
As an internal HR Operations expert you will field questions through a portal that will narrow the scope of their question to defined areas. You will then respond with factually based answers to guide our Associates in the proper usage of benefits, and all HR operational processes.

Our HR Operations team will be a one stop experience for all Associates. You will be a critical part of the team, which brings a world-class experience to Benefits and HR Operations.

Basic qualifications for consideration
--- High School Diploma required
--- 1 Year or more of Business experience

Preferred Qualifications
--- Bachelor degree

Preferred competencies for consideration
--- Dynamic communication skills (both verbal and written)
--- Intellectual curiosity, with the ability to seek answers to questions, while giving Associates a great customer experience
--- Comfortable in a constant stage of change and flexibility to impact different areas as needed
--- Ability to manage multiple projects and conversations concurrently
--- Technically savvy with the confidence to learn new systems and processes as introduced
--- Confident nature, that can influence people to utilize the expertise of the Shared Services Center

What is in it for you?
--- A dynamic career developing experience
--- Future growth within the HR team
--- Joining a leader in Finance Technology, Our Purpose: To deliver superior value for our clients through leading technology, targeted innovation and excellence in everything we do

Keywords: Dimensional Thinking, LLC, Milwaukee , HR Generalist III, Human Resources , Brookfield, Wisconsin

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