HR Generalist III
Company: Dimensional Thinking, LLC
Posted on: November 22, 2021
HR Operations Specialist
LOCAL TO BROOKFIELD, WISCONSIN ONLY!!!
This HR Ops Specialist role is a high-volume generalist position.
It operates in some ways like a call center. The team members are
on phones and managing multiple inboxes all day answering associate
questions on HR policies. They will often manage up to 100
email/calls per day, but they have to be the experts on the HR
policies. They also have to be highly detailed and very focused on
auditing business processes within our system of record, Workday.
Customer service skills are highly important. But not in the way
some call centers operate. They need to have a conversation with
every associate and ask the right types of questions to know what
their concerns are-which may not be straightforward. They need to
discern when policies may be treated differently based on the
scenario (what state the associate lives in, if they came through
an acquisition, what level role they have in the company, etc.). So
they cannot be on "auto pilot" and crank through the calls and
emails. They have to think through each person and their questions
to give the right answers. So this role is definitely one that
builds perseverance-but works out great for those who want an HR
career. After one year they will be more knowledgeable about all HR
topics than your average HRBP.
In this dynamic role, you will become an HR Operations subject
matter expert communicating benefit policy and outlining HR
processes to our 44,000 Associates.
What does a great HR Operations Specialist role look like?
As an internal HR Operations expert you will field questions
through a portal that will narrow the scope of their question to
defined areas. You will then respond with factually based answers
to guide our Associates in the proper usage of benefits, and all HR
Our HR Operations team will be a one stop experience for all
Associates. You will be a critical part of the team, which brings a
world-class experience to Benefits and HR Operations.
Basic qualifications for consideration
--- High School Diploma required
--- 1 Year or more of Business experience
--- Bachelor degree
Preferred competencies for consideration
--- Dynamic communication skills (both verbal and written)
--- Intellectual curiosity, with the ability to seek answers to
questions, while giving Associates a great customer experience
--- Comfortable in a constant stage of change and flexibility to
impact different areas as needed
--- Ability to manage multiple projects and conversations
--- Technically savvy with the confidence to learn new systems and
processes as introduced
--- Confident nature, that can influence people to utilize the
expertise of the Shared Services Center
What is in it for you?
--- A dynamic career developing experience
--- Future growth within the HR team
--- Joining a leader in Finance Technology, Our Purpose: To deliver
superior value for our clients through leading technology, targeted
innovation and excellence in everything we do
Keywords: Dimensional Thinking, LLC, Milwaukee , HR Generalist III, Human Resources , Brookfield, Wisconsin
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