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Technical Support - Tier 1

Company: Apex Systems
Location: Milwaukee
Posted on: March 27, 2020

Job Description:

Job Description Job 1039677 Seeking a Tier 1 Technicalanalyst for over the phone support for a great client of ours in Glendale, WI! Looking for candidates with 1-2 years of experience. Positions are Contract to Hire and moving quickly. Please send your resume to Olivia at if you are interested. Job Summary As a part of a successful inbound Customer Support team this individual provides technical support to the client's direct customers, resellers, distributors and sales personnel on all label design software applications. Support effort to attract, retain, and serve our customers by providing comprehensive, timely, tailored technical phone and on-line support ensuring exemplary customer service. Support Technicians will work closely with team members to continuously learn and increase knowledge around their products but also focus on listening to ensure we capture customer enhancementsrequests and work with engineering team to build on those enhancements. All interactions are logged daily using various relationship management tools while ensuring appropriate follow-up communication is delivered effectively. Job Requirements The ideal candidate has a technical degree or a business degree with technical emphasis or equivalent experience. A desire to work with and support customers. Must possess excellent problem-solving skills, patience and interpersonal skills. Time management skills and the ability to work successfully with a team. The ideal candidate for this position will have exceptional verbal, written and listening skills. Must have working knowledge of Microsoft operating systems, software and pc, peripheral hardware. Essential Duties and Responsibilities Technical support for the client's customers, distributors, and international and domestic sales personnel. Job specific training is provided at intervals agreed upon by the Customer Support Supervisor. Strive to maintain call response objectives set forth by the Customer Support Supervisor. Regular and consistent feedback from end-users and distributors will be passed on to the appropriate marketing managers. Suggestions for product improvements will be expected. All department personnel will constantly upgrade skills to keep pace with products within their responsibility. Company and division safety policies are understood and followed, as well as general housekeeping procedures. Technical writing for How to's or Common troubleshooting tips for the client's Support Center. Proprietary and confidential information is recognized and protected. Maintain service levels established by the Customer Support Supervisor. Other duties as assigned. Competencies considered critical for this role are customer focus, intellectual horsepower, interpersonal savvy, problem solving, composure, learning on the fly, listening skills and perseverance. Career paths include Product Management, Sales or Marketing Core Competencies Collaborates Communicates Effectively Self-Development Nimble Learning Action Oriented Customer Focus Optimizes Work Processes Demonstrating Self-Awareness EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at 844-463-6178.PandoLogic. Keywords: Customer Service Supervisor, Location: Milwaukee, WI - 53205

Keywords: Apex Systems, Milwaukee , Technical Support - Tier 1, IT / Software / Systems , Milwaukee, Wisconsin

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