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IT Technical Support

Company: Apex Systems
Location: Milwaukee
Posted on: March 28, 2020

Job Description:

Our great client in Downtown Milwaukee has an immediate opening for a IT Support Specialist. This is a contract with potential for hire. If you are interested please apply with resume to aboettcherapexsystems.com . Our IS Support Specialists are responsible for responding to 1 st and 2 nd level technology-related issues and assisting users with a wide range of problems, including but not limited to outages, network, hardwaretoolsequipment, softwareapplications and various systems, security, telephonevoicemail, weather related closings, and physical location moves. Occasionally, our team may need to engage with Engineers, Security, IncidentsProblem analysts to diagnose, troubleshoot, and resolve technology-related problems throughout the organization. It's a small pocket of team and highly collaborative. Again, the nature of this work may require high call volume and resolving time sensitive technical problems. Looking for availability for 247 rotational on-call schedules Duties Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools Provides timely, accurate and on-call systems maintenance, support and enhancements. Installs and upgrades software and hardware. Monitors and troubleshoots system performance. Develops and runs related automation scripts and reporting tools Provides timely and accurate end user technical support bull Supports installs, upgrades and supports infrastructure software and hardware for applications, systems and helpdesk groups bull Helps to recommend and schedule repairs bull Assists in the development and maintenance of script tools, batch files and testing equipment bull Participates in the isolation of system issues bull Resolves assigned technical issues encountered in system architecture and infrastructure bull Supports planning and implementation of back-ups, disaster recovery, and security actions bull Administers service and support bull Participates in assessing and implementing bull Identifies and resolves technical issues on multiple platforms bull Follows standard practices and procedures to analyze problems andor data bull Escalates non-routine technical issues or requests to senior members of the team for resolution software bull Analyzes simple problems that have a set of possible solutions bull Able to determine the most appropriate procedure to follow ExperienceSkills bull Asset Management bull Help Desk bull Technology Standards, Policies and Procedures bull Technical Troubleshooting bull Attention to Detail EEO Employer Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservicesapexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, Milwaukee , IT Technical Support, IT / Software / Systems , Milwaukee, Wisconsin

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