Specialized Technical Consultant - Telephony
Company: Apex Systems
Location: Milwaukee
Posted on: February 24, 2021
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Job Description:
Our great Fortune 500 client in Downtown Milwaukee has an
immediate opening for a Specialized Technical Consultant -
Telephony. If you are interested please apply with resume to .
Description: Ability to work on a wide range of/highly
specialized/cutting edge technology(ies) such as enterprise
solutions, system integration, technical architecture, business
intelligence, infrastructure, technology research, new technology
development, etc; delivery high quality solutions across multiple
platforms/technical domains; ability to learn on the fly and
deliver designs/solutions quickly.As a Specialized Technical
Consultant you'll be called upon to think strategically. You'll
work across functions and/or departments to understand the needs of
the business, facilitating relationships between business clients
and technical resources. With a focus on addressing business
processes and the underlying systems that support those processes,
you will identify options, work to gain consensus on approach,
develop requirements and related business rules, and work closely
with business unit and technology subject matter experts to
implement solutions for solving complex business challenges.
Confident, persuasive, and persistent, you will negotiate and
communicate with business clients, vendors, and field-based
employees to ensure expectations are managed and critical
objectives are addressed. Upon solution implementation, you will
drive organizational change management activities to promote
adoption of the change and minimize impact to people and processes.
Must haves: --- Experience working with Contact Centers, migrating
from on premise SIP based telephony solutions to cloud solutions,
strong understanding of E911 and a working knowledge of coexisting
of analog and digital telephony solutions. --- Bachelor's degree
with an emphasis in MIS, Business or related field; or related work
experience beyond the minimum required --- Six or more years of
experience/knowledge of business operations/processes to include
analysis, design, documentation, using industry best practices and
standards --- Accountable for identifying, understanding and
documenting the current state, opportunities for improvement and
future state business processes in order to meet business
objectives. Includes problem definition, cost benefit analysis and
options analysis. Scope of efforts may cross departments and/or
business functions. --- Accountable for eliciting, analyzing,
representing and validating complex business needs to create
requirements in order to achieve business objectives. Identifies
options and negotiates to achieve consensus in order to meet
enterprise business needs. --- Accountable to provide consultation
for the most complex issues. Coordinates the resolution of multiple
issues and/or solution work-arounds in order to keep the operation
functioning or respond to service requests. Negotiates and
communicates with business clients, vendors, field and leadership
to develop strong relationships to ensure objectives are addressed
and expectations are managed. --- Accountable for planning,
prioritizing and coordinating future efforts in order to meet
business objectives. Efforts may include support, enhancements and
small or large projects. --- Accountable for identifying and
managing client acceptance testing, training and communication
needs in order to ensure successful implementations. ---
Accountable for managing organizational change management
activities in order to promote adoption of the change and minimize
impacts to people and processes. --- Accountable for providing
information and analysis for the business including ad-hoc
reporting and measures and metrics in order to support the business
decision making process.Nice to haves:--- Demonstrated flexibility
to adjust to changing business needs by effectively managing and
prioritizing large or complex concurrent assignments --- Proven
ability to identify and cultivate relationships with key
stakeholders representing a broad range of functions and levels.
--- Proven ability to negotiate skillfully in difficult situations
with both internal and external groups to include settling
differences --- Excellent communication skills focused on
facilitation of meetings; ability to deliver informative,
well-organized documentation and presentations and ability to
effectively communicate in difficult and sensitive situations ---
Knowledgeable in current policies, practices, and ability to
anticipate future trends affecting the business unit from a systems
and process perspectiveWeekdays with Nights and Weekends as
necessary for technical implementations.EEO EmployerApex Systems is
an equal opportunity employer. We do not discriminate or allow
discrimination on the basis of race, color, religion, creed, sex
(including pregnancy, childbirth, breastfeeding, or related medical
conditions), age, sexual orientation, gender identity, national
origin, ancestry, citizenship, genetic information, registered
domestic partner status, marital status, disability, status as a
crime victim, protected veteran status, political affiliation,
union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in
a manner consistent with the requirements of applicable law. If you
have visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation in using our website for a search or application,
please contact our Employee Services Department at or - provided by
Dice
Keywords: Apex Systems, Milwaukee , Specialized Technical Consultant - Telephony, IT / Software / Systems , Milwaukee, Wisconsin
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