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Technical Support Engineer - Nights (South of Milwaukee)

Company: Uline
Location: Milwaukee
Posted on: June 25, 2022

Job Description:

Technical Support Engineer - Nights
Corporate Headquarters
12575 Uline Drive, Pleasant Prairie, WI 53158
Develop your ideal IT career, crafting custom software solutions, at Uline. Bring your expertise to help manage our industry-leading team behind one of the largest e-commerce sites in the U.S.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.Hours: Monday - Friday, 9 PM to 6 AM.Position Responsibilities

  • Provide technical operations and data center support for multiple infrastructure, application, security and reporting technologies.
  • Monitor systems and alerts, perform issue identification, logging, triaging and resolution.
  • Participate in IT major incident, change, problem management and disaster recovery processes.
  • Maintain high availability and reduce downtime for critical systems and applications.
  • Resolve business-impacting issues within defined service levels.
  • Deploy new hardware, software and perform IT upgrades / maintenance on IT applications and services.
  • Solve problems, determine appropriate actions and complete planned activities with minimal direction.
    Minimum Requirements
    • Bachelor's degree in Information Technology, Computer Science, or related field.
    • 3+ years' experience providing technical support for multiple technology platforms in a complex data center environment.
    • Strong IT incident, change, problem and knowledge management skills.
    • Understanding of basic network, server, security, reporting, or application technologies
    • Strong team player with excellent collaboration and problem-solving skills.
      • Complete insurance coverage includes medical, dental, vision and more.
      • 401(k) with 5% employer match.
      • Paid holidays and generous paid time off.
      • Tuition Assistance Program that covers professional continuing education.
      • Bonus programs that include annual performance, sales goals and profit sharing.
        Employee Perks
        • On-site caf-- with executive chefs and seasonal dinner-to-go options.
        • First-class fitness center with complimentary personal trainers.
        • Over four miles of beautifully maintained walking trails.
          About Uline

          Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,000 employees across 12 locations, it's time you joined Uline.Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

          EEO/AA Employer/Vet/Disabled
          #CORP(#IN-PPIT)Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore to learn more!

Keywords: Uline, Milwaukee , Technical Support Engineer - Nights (South of Milwaukee), IT / Software / Systems , Milwaukee, Wisconsin

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