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IT Delivery Manager - Enterprise Mobility (Hybrid-Remote)

Company: Johnson Controls, Inc.
Location: Milwaukee
Posted on: November 26, 2022

Job Description:

Job Details

* This position is Hybrid-Remote in the Milwaukee, WI or Boca Raton, FL areas

What you will do

The Enterprise Service IT Mobility Solution Delivery Manager is accountable for successful design, build, test, and deployment of IT solutions that enable the Service functions of the Johnson Controls Field Service business. The Field Service business consists of three regions, has more than 30,000 technicians and consists of 3 service lines of business:

* HVAC and Controls: air systems, chillers, and building automation

* Fire Protection: fire detection, protection, suppression, and alarm monitoring

* Security Solutions: intrusion detection, access control, video surveillance, and alarm monitoring.

The position operates within a matrixed IT Operating Model in which the IT Mobility Solution Delivery Manager is primarily accountable for the design and architectural governance of mobility solution channels that enable Commercial and Services platforms. You will work in collaboration with a broader team of architects from Marketing, Commercial, ERP, Data, Automation and Enterprise functional teams along with stakeholders from Information Security, Delivery, Program Management, and Business-IT Engagement.

How you will do it

* Leverage Agile, DevOps and Product Oriented ways of working to lead the design, build, test, and deployment of IT solutions, partnered with Business Champion, IT Business Partner, Project Manager, and IT Operations, to achieve scope, cost, schedule, quality, adoption, and value outcomes.

* Provide functional management of IT Delivery team members including Application Delivery Leads, Systems Analysts, and Developers, Solution Architects, Technical Architects.

* Manage an IT Delivery team that consists of both internal and external team members.

* Provide insights and thought leadership on industry/functional trends and best practices to guide technology decisions in context to business priorities.

* Participate in creation of high-level Service process and technology evolution roadmaps, partnered with business stakeholders and IT colleagues.

* Participate in creation of IT investment proposals and/or Agile Release Trains, collaborating with business stakeholders and IT colleagues to define scope, ROI, risks & mitigations, major components of work, staffing requirements, and financial needs.

* Participate in Steering Committees, Operating Committees, and/or Agile Program Increment Events to guide activities, make trade-off decisions, and remove roadblocks.

* Provide end-to-end delivery services specifically for service mobility platforms, applications, services, and tools: web, mobile, marketing, sales, digital products, integrations and data solutions.

* Provide technical leadership and innovation across the solution development in driving Commercial enterprise technology standard strategies and methodologies.

* Responsible for the successful delivery of Fiscal Year Project Portfolio

* Provide quote/estimates and schedule for projects in portfolio.

* Capacity Planning for delivery of the regional portfolio.

* Manage Delivery KPIs for the region.

* Mentor and Guide ADLs and SI partners on project deliveries from requirements through to hypercare.

* Delivery SI/Partner management for the region including applications/tool selection, budgets, quality, timings, resources.

* Ensure technology selection, solution design and technical implementations are aligned to both global standards and regional roadmap as applicable

* Partner with Business Stakeholders, IT Regional Leadership, Enterprise Architecture and PMO on the successful delivery of the project portfolio.

* Ensure that the IT Delivery team is engaged in portfolio planning.

* Ensure that Delivery input is incorporated into PMO Planning.

* Ensure standards for technical reviews, peer reviews, and feedback cycles are set and followed.

* Ensure technical and delivery governance is in place across the Digital platforms for the region.

* Represent Digital Solutions Delivery at Steercos and regional governance fora as applicable.

* Ensure portfolio delivery complies with company security, operational and privacy standards as required.

* Work closely with Regional IT Directors as key stakeholders and partner in planning and estimation of portfolio, governance.

* Continuously publish and manage Delivery KPIs.

* Hold accountability for Solution Delivery commitments to BUs.

* Drive continuous improvement by facilitating retrospectives, teaching problem-solving techniques and driving greater accountability.

* Ongoing collaboration across other Delivery organizations and Operations.

* Foster a culture of technical discipline, craftsmanship, innovation, transparency and collaboration.

* Ensure collaboration and balanced of internal and external focus across Digital Solutions and other delivery organizations to ensure excellent delivery to the region.

* Ensure consistent delivery across projects (irrespective of methodology) with the use of standardized delivery tools, processes and approach.

* Manage resolution of interpersonal conflicts and issues beyond the ADL authority.

* Support risk management, regulatory compliance, cybersecurity, and audit remediation activities.

* Support business continuity and disaster recovery efforts.

* Support definition and utilization of IT governance processes and policies.

What we look for

* Bachelor's degree in Computer Science, Information Systems, or Engineering; Master's in Business Administration or Technology Management preferred

* 7+ years of experience with 5 years in relevant technical management IT roles

* -Solid IT general management skills (organizational, financial, and operational management)

* Exceptional leadership skills to achieve outcomes in a heavily matrixed management environment

* -Experience leveraging the Waterfall, Agile, Hybrid, DevOps and Product Oriented solution delivery methodologies

* -Adept technical delivery platform and tools visionary, strategy creation and long-term plan realization skills

* Strong communication, presentation, and facilitation skills

* Hands-on experience working with strategic Mobility Solutions technologies (Xamarin, Azure Application Management API, Azure Functions, WebJobs, SQL, Application Insights, Azure AD, Web APIs, Microsoft.NET, NuGet) and a thorough understanding of industry trends, vendors, frameworks and practices

* -Solutioning experience in large Commercial and Services and/or Customer Experience operational domains

* Understanding of agile delivery principles and quality software engineering processes and practice

* Experience in Azure DevOps / CI / CD

* Expert in cloud concepts including IaaS, PaaS, SaaS, and iPaaS

* Experience with the design and development of object-oriented systems, developing solutions, and integrating platforms using enterprise integration software e.g. MuleSoft and Oracle Integration Cloud.

* Experience with low code mobile development platforms as an alternative to custom development

* Track record of leading complex IT solution delivery efforts for $1-3 billion businesses

* Track record of planning and executing programs to harmonize processes and converge IT systems

* Track record of planning and delivering a portfolio of projects in the range of $1-2 million per year

* Experience in managing teams consisting of both internal and external personnel in which greater than 60% of personnel are external (ie, outsourced)

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Keywords: Johnson Controls, Inc., Milwaukee , IT Delivery Manager - Enterprise Mobility (Hybrid-Remote), IT / Software / Systems , Milwaukee, Wisconsin

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