Fiber Circuit Design Technician

Company: Metronet
Location: Milwaukee
Posted on: November 20, 2023

Job Description:

Description Love Your Mondays again!
Fiber Circuit Design Technician
Fiber Circuit Design Tech supports the role of receiving Qmanager Issues from the respective PM teams, to get orders entered correctly into MetaSolv, with the proper provisioning plan, circuit id naming convention, circuit design, and producing the BOM where applicable. These orders support all carrier customers and advances services including but not limited to: PON based, Dedicated fiber, NNIs, Eline, DIA, and EVC/EVPL. Fiber Circuit Design Tech is also responsible for producing the bill of materials for Accedian deployments, with corresponding SFPs based on customer needs such as hand-off (copper, multi-mode fiber, and single mode fiber).
ESSENTIAL JOB FUNCTIONS:

• 
  
• Enter new orders into M6 for the various PM teams.
  
• Assign the proper provisioning plan, based on service requests.
  
• Creation of the circuit id and design, based on variables such as PON or Dedicated Fiber.
  
• Create the respective BOM for the PM team to order, for orders that are applicable.
  
• Interdepartmental communication and education.
  
• Aid and communicate with other departments and escalation points relevant to the activation, troubleshooting and resolution of customer issues
  
• Provide a high level of customer satisfaction following the guideline set forth by Business Support leadership
  
• All other duties as assigned
  
  JOB QUALIFICATIONS AND REQUIREMENTS:
  
  • 
    
  • High School Diploma or equivalent is required
    
  • 2-5 years' experience with LAN/WAN technologies and topologies
    
  • Fundamental understanding of SIP and IP Telephony. (Metaswitch experience preferred)
    
  • Excellent verbal and written communication
    
  • Experience in Service Specific Troubleshooting Methods
    
  • Demonstrate proficiency in all interactions that they are handled with quality and the customer experience in mind
    
  • Demonstrated high level of professionalism via email, phone and in-person
    
  • Proven ability to work under pressure and handle high stress environments
    
    What we offer
    An opportunity to fuel your passions. We offer full benefits package, Health, Vision, Dental with competitive pay and aggressive 401k match up to 6%. You will have an opportunity to put your brand on paper and leave your mark on the Telecomm industry as we continue to grow rapidly!
    Metronet is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status. EOE/Minority/Female/Disabled/Veteran
    Join us and find out what it means to love your career!
    At Metronet, we are the nation's largest independently own 100% Fiber Optic company founded in the Midwest. We are customer-focused and provide cutting-edge fiber optic communication services, including fiber internet and full-featured Fiber Phone. We have been growing communities since 2005 and have built networks in more than 250 cities across 16 states.
    We are proudly recognized as a Top Diversity Employer by Diversity Jobs in 2022. We believe in our people by growing their talent, offering career paths, advancement opportunities and skill development.
    
    #LI-CL1

Keywords: Metronet, Milwaukee , Fiber Circuit Design Technician, IT / Software / Systems , Milwaukee, Wisconsin