Manager, Technical Service
Company: Crown Cork & Seal USA, Inc.
Location: Greendale
Posted on: April 18, 2024
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Job Description:
CROWN Cork & Seal USA, Inc., a wholly owned company of Crown
Holdings, Inc. is a global leader in the design, manufacture and
sale of packaging products for consumer goods. At Crown, we are
passionate about helping our customers build their brands and
connect with consumers around the world. We do this by delivering
innovative packaging that offers significant value for brand
owners, retailers and consumers alike. With operations in 39
countries employing over 29,000 people and net sales of over $11
billion, we are uniquely positioned to bring best practices in
quality and manufacturing to our customers to drive their
businesses locally and globally. Sustaining a leadership position
requires us to build a team of highly talented, dedicated and
driven individuals. CROWN's Food Division is a leading manufacturer
of food cans in North America. Our complete array of food packaging
serves a variety of markets, including fruit, vegetables, dairy,
fish, meat, ready meals, pet food, infant milk powder and other dry
food products. We offer a wide selection of food cans from round to
bowl as well as shaped cans. We truly focus on excellence. Here is
your chance to join CROWN's Food Division. Location: This position
will support CROWN Food Division customers in the Midwest United
States. Position Overview: This position is a field technical
service manager who will spend the majority of their time traveling
to customer facilities to troubleshoot processes, investigate
product quality issues, and conduct trials in a food manufacturing
environment. In this role, one will serve as the primary technical
contact for customers and will be the liaison among customers,
Crown Sales, R&D, Engineering, Quality, and Manufacturing.
Training is provided and the employee will report to a senior
technical manager with extensive experience. Job Responsibilities:
Providing problem-solving leadership on technical and quality
matters relating to food can and end performance Managing the
overall technical interface between the Food Division and their
customers Support customers in all technical aspects of the
business including current packages and new package development
Develop and manage technical meetings between the Company and
customers to discuss ideas, issues and solutions Interact directly
with customer and internal manufacturing operations Partner with
the Company's Sales, R&D, Engineering and Manufacturing
divisions to develop strategies and action plans for both current
customers and potential new customers Extensive travel (Up to 80%)
will be required to service customer needs **** This position will
be eligible for a company car**** The ideal candidate would possess
the following attributes: BA/BS degree in Food Science,
Engineering, Packaging or a related discipline 5+ years in a
packaging manufacturing environment, food production or a similar
industry. Experience interfacing with customers in a technical
capacity; field testing, qualification trials, claims management,
etc. Experience with double seaming technology, various food
canning equipment and troubleshooting associated problems is highly
preferred but not required. Effective communication skills are
needed for this role, both verbal and written as well as the
ability to interact with customers and employees at all levels of
the organization. Demonstrated ability to effectively manage
multiple projects to completion Self-motivated and eager to take
the initiative; with the ability to work effectively in a team
setting and as an individual Well organized and detail oriented
with good time management skills Strong PC skills are a must,
especially using Word, Outlook, and Excel. Committed to on-going
personal development and career growth Knowledge and/or
certification in Six Sigma is a bonus Physical Requirements While
performing the duties of this job, the associate is regularly
required to sit, stand, walk, use hands, reach with hands and arms,
and may be required to balance, stoop, kneel, crouch, or crawl. The
associate may lift and/or move up to 30 lbs. Specific vision
abilities required by this job include close vision, distance
vision, color vision and ability to adjust focus. Working
Conditions Will be required to perform job duties outside of the
typical office setting in a plant environment as well as in an
office. While performing the duties of this job, the associate may
be exposed to moving mechanical parts and vehicular traffic. The
associate may be exposed to a wide range of temperatures. The noise
level is frequently loud. *Reasonable accommodations may be made to
enable individuals with disabilities to perform essential
functions. Benefits: Crown offers competitive pay, comprehensive
benefits including free company paid health insurance for employees
as well as company matched 401(k). Interested: Take the next step
in your career and apply online today at www.crowncork.com/careers.
EEO/AA/Vets/Disabled
Keywords: Crown Cork & Seal USA, Inc., Milwaukee , Manager, Technical Service, IT / Software / Systems , Greendale, Wisconsin
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