Urgent Need ! Technical Support Analyst

Company: TEKsystems Careers
Location: Franklin
Posted on: September 2, 2024

Job Description:

Technical Support Analyst - Remote *Position Summary:*
As a Technical Support Analyst, you will provide essential technical support within our contact center. Your responsibilities will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is delivered via phone and chat interactions using remote access software. You will assist with Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
*Serve as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
* Troubleshoot and resolve issues related to Windows 10/11, Office 365, and various hardware and software.
* Utilize remote access software to provide support.
* Maintain high standards of customer service and quality.
* Adhere to Key Performance Indicators, including attendance, first contact resolution, and customer satisfaction.
*Proficiency in MS Office and Windows.
* Experience with help desk support, Active Directory, and Office 365.
* Familiarity with ServiceNow, Zendesk, and other support tools.
* Knowledge of general networking concepts.
* Excellent typing skills (WPM).
* Experience in phone and chat IT support.
*General Windows Knowledge/Troubleshooting
* MS Office Troubleshooting
* General Networking Knowledge
* Great Typing Skills (WPM)
* Phone/Chat IT Support Experience
available for this temporary role may include the following:
-- Medical,
dental & vision
-- Retirement Plan - Pre-tax and Roth post-tax contributions available
-- and long-term disability
-- Spending Account (HSA)
-- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: TEKsystems Careers, Milwaukee , Urgent Need ! Technical Support Analyst, IT / Software / Systems , Franklin, Wisconsin