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Developer Support Engineer

Company: JOHNSON CONTROLS
Location: Milwaukee
Posted on: November 10, 2018

Job Description:

Developer Support Engineer What you will do Are you passionate about driving customer success? Interested in learning new technologies? Do you thrive in a dynamic, fast-paced environment? Do you love explaining new technologies to your friends and family? Join the Digital Solutions team as a Developer Support Engineer and you'll provide support to customers as they build business-critical applications using the DS platform. As a Developer Support Engineer, you'll represent Digital Solutions as you manage and resolve complex technical escalations from customers integrating our services on their site. You'll serve as an advocate for developers using Digital Solutions by ensuring the accuracy of our platform technical documentation, developing and testing the platform, creating relevant sample code, and managing the relationships with the developer community on developer sites. How you will do it Early engagement with customers to architect and design solutions on top of Digital Solutions platform Share design patterns and best practices with Digital Solutions platforms Working with customers to debug and resolve technical integration problems Driving projects that improve our developer support experience and operational processes Writing code samples, tutorials, and technical articles for the developer community Developing internal tools and plugins that make it easier for support teams and engineering to identify and resolve customer integration issues. Within the first year, a successful candidate will have achieved a deep understanding of the most complex aspects of the Digital Solutions platform and how customers can integrate the services on their application. They will have helped us to exceed our goals in reducing the time to integration and increasing the number of customers using Digital Solutions. Through the feedback and analysis you provide regarding the developer experience, you will help us solve some of the most difficult problems facing all our customers, and to improve the platform to reduce friction in the integration process. Qualifications What we look for 1 to 3 years in a Technical Support or Developer role working with Web applications or languages listed below Functional coding skills in at least one of the programming languages: Java, Perl, Ruby, Python, C#, and/or PHP Working knowledge of software used to develop in these languages In-depth understanding of HTML/CSS/JavaScript Web services (SOAP, REST, WSDL, XML) Experience developing or supporting sites using API and SDK integrations Bachelor's degree in Engineering, Statistics, Computer Science, Mathematics, or related field Intuitive grasp of superior versus inferior customer experiences, and how to improve them. Closing the contact does not always close the problem. Ability to quickly adapt to changing priorities and ambiguous information to generate innovative solutions in an extremely fast-paced environment. Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire, and motivate others. Strong organizational and multitasking skills with ability to balance competing priorities. Job Engineering Primary LocationUS-WI-Milwaukee Organization Bldg Technologies & Solutions Overtime Status-Exempt

Keywords: JOHNSON CONTROLS, Milwaukee , Developer Support Engineer, IT / Software / Systems , Milwaukee, Wisconsin

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