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Field Service Technician (chemicals & equipment)

Company: Norchem
Location: Milwaukee
Posted on: March 17, 2019

Job Description:

Norchem Corporation specializes in the development, blending, and implementation of laundry chemical technologies for the commercial textile services industry. We are seeking a hardworking technical service professional with an aptitude for troubleshooting industrial machinery & testing water chemistry who has a passion for customer service, account management, and is solutions oriented. This individual will serve our growing customer base in specified regions. Essential Responsibilities: * Perform scheduled sales and service calls, product ordering, and technical problem-solving tasks * Work with customers to fully understand their challenges, opportunities, and develop solutions. * Utilize technical expertise to install, repair, & troubleshoot production equipment, automated product dispensing systems, and water recycling systems. * Execute equipment start-ups and training for customers. * Build relationships with prospects to identify sales opportunities through customer network * Make recommendations to improve overall plant inefficiencies for all assigned customer accounts * Produce timely and detailed service reports, inventory reports, and expense reports * Maintain the highest level of customer satisfaction by being thorough in your service visits and delivering consistent quality results from our solutions * Act as the point of contact for all assigned customer's in a respective territory * Water testing of effluent and influent water streams * Program production formulas and titrate water chemistry * Conduct quality and production audits with customer staff * Work with engineering team and share information across the organization Prerequisite Skills: * Proficient in laptop and tablet technology to include but not limited to Word, Excel, PowerPoint * Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively and execute tasks with minimum supervision. * Strong attention to detail and accuracy * Electro-mechanical adeptness * Takes ownership of issues or questions, will recognize when to address the appropriate supervisors, and promptly follow up accordingly to the customer. * Ability to maintain a high level of confidentiality by handling sensitive and private customer information * Proven ability to meet deadlines and key metrics, work independently, as a team player, and drive results in a fast-paced, team-based environment. * Working well in a team environment * Must have a valid driver's license Experience * Proven technical service and maintenance history: 2 years in sales and technical service of commercial production facilities preferred * Associates degree or similar in Chemistry, Technical and/or Mechanical, electromechanical with machine repair experience preferred * Military background a plus Benefits in Addition to Annual Compensation Include: * Medical * Dental * Life * 401(k) Plans * Vacation AccrualSDL2017

Keywords: Norchem, Milwaukee , Field Service Technician (chemicals & equipment), IT / Software / Systems , Milwaukee, Wisconsin

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