MilwaukeeRecruiter Since 2001
the smart solution for Milwaukee jobs

Technical Quality Assurance Field Technician I

Company: NaviSite
Location: Milwaukee
Posted on: November 11, 2019

Job Description:

Date posted 10/16/2019 Requisition Number: ******BR-3 Location: United States - Wisconsin - Milwaukee Area of Interest: Field Operations, Field Technician, Technical Operations Position Type: Full Time JOB SUMMARY Under limited supervision, verify that the premise wiring and services meet all company installation and service specifications for residential and SMB commercial customers. Perform basic to complex installation, troubleshooting and repair of video, internet, telephone services from tap to Customer Premise Equipment (CPE) or other demark locations for residential and commercial customers. Perform quality control inspections by reviewing work completed by contract & in-house technicians. Test and repair network hardware for residential and commercial customer services. Provide exceptional service to customers as well as their technical representatives, ensuring that Charter services interface as expected with business systems. MAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Perform quality control inspections and repair residential and complex residential and commercial customer premise HFC network workmanship of in-house and service partner workforces to ensure compliance with quality and safety guidelines (includes compliance with requirements outlined in applicable regulations such as OSHA and FCC and following procedures as outlined in the Customer Premise Network Installation (CPNIQ), Technical Quality Assurance (TQA), National Electric Code (NEC), National Electrical Safety Code (NESC), other Installation, Technical Operations, Safety Manuals & Employee Handbook) Perform basic to complex installation of troubleshoot/repair coax based phone, internet or video services in a residential or commercial environment (SMB) from the tap to the connection of the CPE; including but not limited to, all necessary wiring of both interior and exterior associated equipment in the forward and return signal path of the customer premise network (CPN) Configure, install and maintain Network Wi-Fi products to routers, gateway servers, Ethernet switches, and wireless access points and other components within HFC Interact with business customers and their representatives, demonstrating an understanding of and regard for the unique priorities of business clients. Work with customer technical support personnel to diagnose and correct service related issues Respond to equipment failures, troubleshoot and repair equipment while providing the customer with productive communications regarding repair process Assist in following up on unacceptable workmanship to ensure work is completed to satisfactory levels Recognize and escalate persistent service problems or other observed factors that could impact the ongoing relationship between Charter and a business customer Follow security procedures to prevent any unauthorized services Utilize and demonstrate proficiency with tasks, tools, test equipment & information that will enhance business results Enter inspection findings in established company database in accordance with policies & procedures Maintain accurate records including time worked, daily logs, gas sheets as required; properly record all required information on data devices and/or work orders Operate communications device in accordance with company policies Operate a company vehicle in a safe and responsible manner; Clean, maintain, stock and secure assigned vehicle & equipment in accordance with company policies For applicable systems: Perform repair and maintenance on voice systems; Installing, uninstalling & reconnecting NEU devices and backup powering; Initiating DHCP script Adhere to industry specific, local, state and federal regulations, as applicable Know, understand and follow company policy Perform other duties as requested REQUIRED QUALIFICATIONS Skills/Abilities & Knowledge Ability to adhere to local, federal regulations & company policies Advanced understanding of the TCP/IP stack and associated abstraction layers Advanced knowledge of network designs, network architectures and network topologies Ability to inspect and repair aerial & underground HFC drop system Ability to prioritize & organize effectively Ability to positively influence others and facilitate change to resolve quality issue Ability to read, write & speak English Ability to carry, climb and operate extension ladder (approx. 32ft. high & 90lbs) Ability to differentiate between different sizes & colors of wires and work with small components & wires to make cable connections Ability to make cable connections in tight spaces by bending, reaching, twisting Ability to use the following hand tools: electric drills, hammers, wrenches, screwdrivers Ability to walk over all types of terrain in all kinds of weather while carrying tools & equipment, including gaffs, ladders & fully loaded tool belts Ability to drive Company vehicle in a safe & responsible manner Ability to safely use weight-bearing equipment (such as gaffs, safety harness and ladders) within the maximum weight limitations of equipment Ability to perform job from high places (i.e. poles and roofs) Ability to work while standing 50-70% of the time Ability to travel (including during inclement weather) to & from assigned territories Ability to work outside for extended periods in any season including inclement weather Familiarity with computer operating systems, a myriad of consumer & commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters and wireless devices) & computer software applications Ability to complete documentation accurately Experience working with complex structure cabling, including Cat 5/6 cabling Experience in configuring & installing routers, Internet gateway services, Layer2/3 Ethernet switches & wireless access points in commercial environments Certifications/Education High School Diploma or equivalent work experience Valid driver's license with satisfactory driving record within Company required standards Industry & vendor specific certifications & training (NCTI, SCTE), CCNA or other industry accredited certification Related Work Experience 6 months+ Field Technician V or equivalent work experience 1+ years IP networking experience Installation & repair of WAN/LAN & wireless router related equipment experience Completion of appropriate Charter training according to the Field Technician Career Path Training Matrix, or equivalent work experience Skills/Abilities & Knowledge Ability to use personal computer & software applications Knowledge of company products & services Experience with consumer education of products & services Experience & knowledge of POTs services, IP networking, PBX, point of sale equipment Knowledge of basic mathematics & electronics Knowledge of drop loss calculations Knowledge of National Electric Code & National Electrical Safety Code WORKING CONDITIONS Work indoors in confined space, poorly ventilated areas such as attics, basements and/or crawlspaces Exposure to dust, dirt, noise, insects, rodents, pets & cleaning solutions Work outdoors in all kinds of weather (including inclement weather) & at all times of the day or night Work performed near power lines & electricity Work performed at various heights above ground on telephone/power poles Work in commercial or factory type environments Occasionally required to work overtime and work an on-call rotation as needed Ability to work weekends or a second shift as needed The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: 13557 Business Unit: Field Operations

Keywords: NaviSite, Milwaukee , Technical Quality Assurance Field Technician I, IT / Software / Systems , Milwaukee, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Staff Embedded Software Engineer (Security Clearance required)
Description: Working at Northrop Grumman Mission Systems means making a direct contribution to mission projects that keep our homeland safe, expanding the boundaries of possibility, and reshaping the world we live (more...)
Company: Northrop Grumman
Location: Rolling Meadows
Posted on: 11/22/2019

SailPoint / Oracle Directory Services Operations Engineer
Description: Where good people build rewarding careers. br br Think that working in the insurance field can't be exciting, rewarding and challenging Think again. You'll help us reinvent protection and retirement (more...)
Company: Allstate
Location: Chicago
Posted on: 11/22/2019

Agile Software Developer
Description: Where good people build rewarding careers. br br Think that working in the insurance field can't be exciting, rewarding and challenging Think again. You'll help us reinvent protection and retirement (more...)
Company: Allstate
Location: Chicago
Posted on: 11/22/2019


Software Engineer (Security Clearance required)
Description: Job DescriptionThe WINS team of LGS Labs a division of CACI International is seeking a Software Engineer I to design, develop, troubleshoot and analyze embedded and application software for custom sensor (more...)
Company: CACI
Location: Lisle
Posted on: 11/22/2019

Senior Accountant, Technical Accounting - Chicago
Description: Ref ID: 01300-0010591079Classification: Accounting Manager/SupervisorCompensation: DOETo apply for this Senior Accountant, Technical Accounting role, email your resume to John Sadofsky Click Here to (more...)
Company: Robert Half Finance & Accounting
Location: Chicago
Posted on: 11/22/2019

Senior Software Engineer
Description: Company and Opportunity br Legacy.com is the place where life stories live on. We are the global leader in online memorial tributes a top-50 website in the United States, and a destination for over (more...)
Company: Legacy.com
Location: Chicago
Posted on: 11/22/2019

Healthcare IT Project Manager
Description: Job Title: Healthcare IT Project Manager Department: Rush Health Shift: 1st Specialty: Project management Job Number: 2019-3527 Date Posted: 11/14/2019 Position Type: Professional Job Qualifications: (more...)
Company: Rush University Medical Center
Location: Chicago
Posted on: 11/22/2019

Java Developers #AP
Description: Molex, LLC seeks Java Developers for Chicago, IL to design, develop, test, maintain improve
Company: Molex, LLC
Location: Chicago
Posted on: 11/22/2019

Principal Embedded Software Engineer Active Secret (Security Clearance required)
Description: At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today and for generations to come. Our work preserves freedom (more...)
Company: Northrop Grumman
Location: Rolling Meadows
Posted on: 11/22/2019

Cybersecurity Exploit Developer
Description: Where good people build rewarding careers. br br Think that working in the insurance field can't be exciting, rewarding and challenging Think again. You'll help us reinvent protection and retirement (more...)
Company: Allstate
Location: Northbrook
Posted on: 11/22/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Milwaukee RSS job feeds