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Implementation Analysts (Entry-Level and New Grad)

Company: OpenGov Inc.
Location: Milwaukee
Posted on: March 27, 2020

Job Description:

Imagine yourself here! OpenGov is a mission-driven fast-growth, Series D, venture-backed startup (includes Andreessen Horowitz, Formation 8, Thrive Capital, and Emerson Collective). Our Board of Directors includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine's list of the 100 most influential people in the world).--We have surpassed 2,000+ governments (and growing fast!) using our products in our mission to power more effective and accountable government. Ignite your potential!--OpenGov's fast-moving, agile culture is driving innovation for the public sector, giving governments the power to thrive.OpenGov Professional Services Implementation Analyst (Entry-Level):OpenGov seeks motivated new college graduates who want to make a big impact on their careers and our governments to join our professional services organization as an Associate Implementation Analyst.--You will have a hands-on role working directly with customers to introduce them to OpenGov cloud software, understand their daily workflows, configure the software, and help train users to enable their success.--To succeed in this role, you'll master understanding customer requirements, knowledge of the OpenGov implementation life cycle, and effective communication.--You'll become a trusted advisor with deep product knowledge and understanding of customer goals, pain points, and workflows. You'll deliver successful OpenGov deployments as part of a cross-functional team.----** This is an entry-level position, all new and recent grads are encouraged to apply **** Must be able to commute to Milwaukee**A successful candidate is/has:- An active listener- Excellent written and verbal communication skills- Passion for the success of the customer- Desire to deliver innovative technology to the government sector.Primary Responsibilities:--- Deploy and configure OpenGov software to governments across the United States- Confirm customer requirements and needs and provide guidance, assistance, and support to customers in the technical platform configuration- Documents customer requirements and provides feedback to stakeholders including engineering and product teams- Ensure receipt of appropriate data from customers, match them to OpenGov requirements, upload and manipulate them to generate the desired application behaviors.- Interact directly with government users and decision-makers, guide them through the deployment process, and empower them to become our advocates and successful administrators of their OpenGov software platform.Our Ideal Candidate Has:- Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service mentality.- Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.- A passion for solving customer problems and working with data.Bonus:--- Knowledge and experience in analyzing financial data; through coursework, internship experience or prior work experience- Strong Microsoft Excel and Word skills, including using functions/formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports.

Keywords: OpenGov Inc., Milwaukee , Implementation Analysts (Entry-Level and New Grad), Other , Milwaukee, Wisconsin

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